This page is for hot water retailers and installers who wish to register with Solar Victoria to support the delivery of the hot water rebate.
If you are a solar PV or battery retailer or installer who wishes to register with us, see Become an authorised solar retailer or installer.
Become an authorised hot water retailer
If you are new to Solar Victoria rebates and are interested in becoming an authorised hot water retailer, you must register through this link:
Register as an authorised hot water retailer
After you have completed the form, Solar Victoria will check the information you provided and set up an account for you if you pass all eligibility checks within five business days.
You will then receive an email with an invitation to sign the terms and conditions by logging into your account via the Solar Victoria portal (‘the portal’).
The portal is essential to become an authorised retailer in our programs. It enables retailers to upload customer quotes and be paid for the rebate/ loan amounts that must be passed through to eligible customers.
All retailers must agree to meet all requirements in the Solar Victoria Notice to Market by signing the terms and conditions in our onboarding process.
Existing authorised solar retailers
If you are an existing authorised solar retailer for Solar Victoria’s solar (PV) and battery rebates, and wish to participate in the hot water rebate:
- Log into the portal and navigate to “My account” on the top right corner, then
- Select “Hot Water (Owner occupier)” under the “Eligible Rebate Types” icon.
Solar Victoria will then add you to the authorised hot water retailer list.
Become an authorised hot water installer
Hot water installers must first register at the link below before installing any systems in the hot water rebate stream.
Register as an authorised hot water installer
All installers must agree to meet all requirements in the Solar Victoria Notice to Market by signing the terms and conditions in our onboarding process.
This includes all installers holding the appropriate accreditation issued by the Victorian Building Authority (VBA) to complete installs under the hot water rebate.
After you have registered you will receive an email to confirm your details and set up a Service Victoria account.
Once your Service Victoria account is set up, you can log into the portal and accept the terms and conditions. After that, you will receive a confirmation email from Solar Victoria and can download the Service Victoria App.
About the Service Victoria app for installers
The Service Victoria app contains your digital installer licence that we require you to show your customer when onsite.
It also has an inbuilt QR code scanner that you are required to use to scan the customer’s QR code to associate yourself to the installation as the accredited installer. The QR code step helps to:
- provide an extra level of safety for everyone
- link the installation to an authorised installer
- signal to regulators that you are about to start and can be inspected to ensure the highest safety standards are met.
Reviewed 29 May 2023
