Claim a rebate

Everything you need to know about claiming the Solar Homes rebate

The following information is designed to step you through specific tasks and processes. If you encounter any issues when using the portal you can contact us and we will work through the process with you.

Portal registration process

Application status

You can check an applications status on the installation tab in the retailer portal.

Customer Application Started means the customer has secured a rebate allocation but has not submitted their application. This means that they have 14 days before their application times out and they must reapply. Please make sure your customers are aware of this.

Customer Application Under Review means the customer has submitted their application but needs to provide additional documentation. The time to complete this stage depends on whether the customer provides the right information and how long they take to respond. Please allow up to 20 days.

Customer Application Approved means the customer has had their eligibility confirmed and a QR code has been issued. Installation can now be scheduled.

Customer Application Expired indicates that the installation didn’t occur within four months and the customer application has expired. Customers with this status are eligible to reapply, though they will need a new quote and quote reference number.

Accessing accreditations and scanning QR codes

Installers are reminded that the Solar Homes Program terms and conditions states that QR codes must be scanned at the time the installation occurs.

When we confirm a customer’s eligibility for a rebate, we send them an email containing a QR code that is specific to their application. Scanning the QR code confirms for the installer that the applicant is eligible.

When you confirm their installation appointment, it is also a good opportunity to remind them that they will need their QR code on installation day.

If you are having any issues scanning QR codes, remove and reinstall the app. If this doesn’t solve the problem, give us a call and we can help you out.

Claiming a payment

We’ve updated the rebate process to fast-track payments. Now an instant rebate will be deducted from your customer’s payment through the Solar Victoria Customer Portal. You will then claim the value of the rebate through the Solar Victoria Industry Portal. Payment can be expected within nine business days.  

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You can complete the job and get your payment in six easy steps via the SV Portal.

  1. Create a quote for a customer  
  2. Upload this quote to the SV portal as part of your Provider Statement 
  3. Wait until you get an email confirming the customer has had their eligibility application approved using your quote 
  4. Schedule the job with the customer  
  5. Carry out the installation and receive the customer’s payment minus the value of their rebate (and loan, if applicable) 
  6. Request payment for the value of the customer rebate (and loan) through the SV Portal  

The SV Payments Team will process your request and deposit the funds into your nominated bank account within 9 business days of the payment being approved.  Payments are processed on Tuesdays and Fridays.

Invoices, STC and GST

Retailers should continue to provide customers with quotes for the cost of the system and information of the benefit to the customer of the STC as they currently do.

Retailers should also ensure that customers are informed of the Solar Victoria contribution and understand the out of pocket expenses should there be a gap.   

The cost to the consumer can be calculated as follows:

- Quote for the cost of installed system (inclusive of GST)


- Value to the retailer of the STCs transferred to the retailer when claimed from the CER


- Value of the applicable rebate and loan provided by Solar Victoria payable to the retailer


Cost to the customer charged by the Retailer

See treatment of GST and STCs on the invoice examples (below). 

Invoice example (no loan)

Sample invoice

Image of sample tax invoice

Cross check to test the portal's treatment of incentives and GST against your invoice.

Image of Solar Provider Statement

Invoice example with loan included

Sample invoice

Invoice sample (with loan)

Cross check to test portal's treatment of incentives and GST against your invoice.

Image of Item 2 Test GST in portal

Reviewed 20 January 2020

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