Business hours
8:00am – 6:00pm Monday - Friday (except public holidays).
Response times
We aim to action or reply to all written correspondence within 5 business days and phone calls within 48 hours or 2 business days.
Phone
You can call us during business hours if your enquiry is urgent or you’d prefer to talk to our Customer Service team.
Phone: 1300 376 393
Interstate callers can contact us on: (03) 4334 0613
Non-English speakers
If you’d like to speak to us in your language you can access free phone translation services by calling the National Translating and Interpreting on 131 450.
If you have a question about the program, you can email our Customer Service team.
Email: enquiries@team.solar.vic.gov.au
Postal address
You can post electronic, scanned or photographic copies of documents to support your application to:
Solar Victoria
PO Box 104
Morwell, 3840
Social media
Follow us on social media for the latest news on the Solar Homes Program, including our rebates programs and industry, quality and safety updates. We monitor these accounts during business hours.
Make a complaint
If you have an active application with us to assess your eligibility for the Solar Homes Program or to apply for a rebate, we will be in touch with you as soon as it is assessed.
Application processing timeframes can vary and may take longer than usual if an application is incomplete and additional documentation is required to complete the assessment process.
If you would still like to go ahead with making a formal complaint, this can be done in a number of ways.
Positive Feedback
Customer feedback is highly valued and we’d love to hear from you about your experience with Solar Victoria. You can provide your feedback at feedback@team.solar.vic.gov.au
Media
If you have a media or events enquiry, please contact Jo Crompton, Media and PR Lead, on 0434 466 856 or email comms@team.solar.vic.gov.au.
Reviewed 20 September 2021
