8:00am – 6:00pm Monday - Friday (except public holidays).
We aim to action or reply to all written correspondence within 5 business days and phone calls within 48 hours or 2 business days.
You can call us during business hours if your enquiry is urgent or you’d prefer to talk to our Customer Service team.
Phone: 1300 376 393
Interstate callers can contact us on: (03) 4334 0613
If you have a question about the program, you can email our Customer Service team.
You can post electronic, scanned or photographic copies of documents to support your application to:
PO Box 104
Follow us on social media for the latest news on the Solar Homes Program, including our rebates programs and industry, quality and safety updates. We monitor these accounts during business hours.
Make a complaint
If you have an active application with us to assess your eligibility for the Solar Homes Program or to apply for a rebate we will be in touch with you as soon as it is assessed.
Application processing timeframes can vary and may take longer than usual if an application is incomplete and additional documentation is required to complete the assessment process.
If you would like to go ahead with making a formal complaint please email us.
Reviewed 24 June 2021