Contact us

General enquiries

For general enquiries about our program or your application:

• Call us at 1300 376 393 9:00am – 5:00pm Monday - Friday (except public holidays)
• Email us at enquiries@team.solar.vic.gov.au

If you would like to post electronic, scanned or photographic copies of documents to support your application:

We aim to action or reply to all written correspondence within 5 business days and phone calls within 48 hours or 2 business days.

Application processing time frames can vary (5-8 days). Your application may take longer if it is incomplete, and we need additional documentation.

Enquiries about your loan with us

If you have a question about your current loan with us, please email our specialised loans team at loans@team.solar.vic.gov.au.

We can also provide support to customers who are experiencing financial hardship and having trouble meeting their repayments.

For information about how we can help you or someone you know, go to Hardship support for customers.

Community languages

If you’d like to speak to us in your language, you can access free phone translation services by calling the National Translating and Interpreting Service on 131 450.

Also use our Solar Homes information in community languages.

National Relay Service (NRS)

TY (Teletypewriter) users can phone 133 677 and ask to be put through to Solar Victoria on 1300 376 393.

Speak and Listen (speech-to-speech) users can phone 1300 555 727 and ask to be put through to Solar Victoria on 1300 376 393.

For more information: accesshub.gov.au/about-the-nrs.

Support for customers subjected to family violence

We offer dedicated and confidential support for customers who are subjected to domestic and family violence.

For information about how we can help you or someone you know, go to Support for customers subjected to family violence.

How to provide positive feedback

We value feedback and would love to hear from you about your experience with us. Please email your feedback to feedback@team.solar.vic.gov.au

How to make a complaint

We can help you with complaints or issues you might have about:

• the quality of our service, or an action or a decision we have made
• a delay or failure in our providing a service, taking an action or making a decision.

If you would like to make a formal complaint, go to Complaints and how to make one.

Media enquiries

Phone: 03 8624 3400
Email: media@deeca.vic.gov.au