Solar PV rebates are closed and will re-open on 1 July 2019
All solar PV eligibility and rebate applications lodged before applications closed will continue to be processed by Solar Victoria, in line with current requirements.
If you have submitted an eligibility application and you haven’t received an eligibility number, wait until you receive an email from us confirming your eligibility number before installation.
If you have already received an eligibility number from us and haven’t installed your system, you can continue to get a system installed and then apply for a rebate.
If you have submitted a rebate application, it will continue to be processed, in line with current requirements.
If you have not received an eligibility number before you have installed a solar PV system you cannot apply for a rebate, even after applications re-open on 1 July.
If you are considering installing solar PV with a rebate and have not yet applied to Solar Victoria, you will now need to wait until applications open again on 1 July 2019. After this time, you must have received eligibility confirmation before installing your system to be eligible to receive a rebate.
For general enquiries relating to solar PV applications, read the Solar PV system FAQ. For general enquiries about how the solar PV application affects you, read the Solar PV applications cap FAQ or contact us.
The Solar Homes Package has one rebate open for application
True Value Solar, Energy Matters/Flextronics leaving Australian market
Solar Victoria is aware that True Value Solar and Energy Matters / Flextronics intend to wind-down their Australian operations. Some applicants to the Solar Homes Package have appointed these companies as their solar retailer.
They each have obligations under the Australian Consumer Law (Vic) which includes honouring all existing contracts and workmanship.
If customers opt to choose a new preferred installer, they should contact Solar Victoria at email@example.com to provide a new Solar Provider Statement with the details of their new installer.
Your consumer rights
If you have problems with a solar system from True Value Solar, or any other company, see the Solar energy page on the Consumer Affairs Victoria website.
There is also information from Consumer Affairs Victoria about requesting a chargeback if:
- you pay for products or services with a credit card, or select 'credit' on a debit card, and:
- the products or services received are not as described
- you do not receive the products or services at all or within the agreed timeframe.
- the business you purchased products or services from stops operating and you did not get what you paid for.
Things you can do
If you have a problem with a product, service or unfulfilled contract from True Value Solar, try to resolve it directly with the company first. Putting your complaint in writing gives you records of your dealings with it.
If you are unable to contact the business, or you do not receive a satisfactory response within a reasonable time, you could lodge a complaint with Consumer Affairs Victoria, who may be able to assist.
You may also choose to take your complaint further by applying to a court or tribunal, such as the Victorian Civil and Administrative Tribunal (VCAT), or seek your own independent legal advice.
We have received alerts that scammers have been targeting Victorian households.
Be alert to callers claiming to be from the Victorian Government or Solar Victoria requesting bank account details. We will never ask you to provide personal details such as banking information over the phone.
If you believe you are being contacted by a scammer or have been contacted by someone engaging in fraudulent of dishonest activities relating to solar rebates please report to ScamWatch and contact Solar Victoria on 1300 363 744. For more information on scams visit the Consumer Affairs website.