solar.vic.gov.au

Become an approved provider

Protecting consumers and encouraging the solar industry to raise its standards are key objectives of the Solar Homes Program.

Become an approved solar retailer

From 1 July 2019, the most active solar retailers taking part in the Solar Homes program, by volume, must be signatories to the Clean Energy Council’s (CEC) Solar Retailer Code of Conduct if they wish to continue to take part in the Victorian Government’s $1.3 billion Solar Homes Program.

All other retailers taking part in the program will have until the 1 November 2019 to become signatories to the Code.

Requiring all solar retailers to commit to quality service and consumer protection is an extension of the existing requirement for solar installers to be accredited by the CEC.

By mandating the Solar Retailer Code of Conduct, we hope to establish a more level playing field for all companies working in the solar industry and support industry regulators including Energy Safe, WorkSafe, the Victorian Building Authority, Essential Services Commission and Consumer Affairs Victoria.

Become an accredited installer

Solar PV installers are required to hold an unrestricted Class A Electrical Licence registered with Energy Safe Victoria, and be accredited by the Clean Energy Council (CEC) Solar Accreditation Scheme.

The Solar Homes Package further requires installers to demonstrate and adhere to acceptable safe working procedures, have a good safety record and to comply with occupational health and safety laws. Installers will need to provide a statement that they have had no significant contravention history, or prosecutions registered with WorkSafe Victoria in the past three years (or with an equivalent authority in another Australian jurisdiction).

The Clean Energy Council's accreditation categories reflect the different responsibilities and capabilities of those who work in the solar photovoltaic industry. To apply for accreditation, or to find out more, visit the CEC website

Find out more about what the Code of Conduct for retailers means for you.

Register on the Solar Victoria Portal

From 1 July, the Solar Homes Program is moving to a 'Point of Sale' model, which means that the customer should only be charged for the cost of the system minus any rebate and loan amount.

The Solar Retailer should then make a claim to Solar Victoria for payment of the rebate and loan amount via the Solar Victoria Portal.

Registration on the portal is essential to ensure that your business is captured as an approved retailer for the Solar Homes Program.

Registration in advance is key for Solar Victoria to correctly register business and contact details, as well as bank account details to issue rebates.

The portal also enables Solar Retailers to provide details of customer quotes, which Solar Victoria will use to assess the rebate amount and interest free loan amount that an applicant is eligible to receive.

If you haven’t received an invitation to register on the portal as either a retailer or installer and would like to you can call Solar Victoria on 1300 376 393 or email installers@team.solar.vic.gov.au and we will arrange to have an invitation sent to you.

If you have already registered you can access the portal here

Retailer Code of Conduct

Reviewed 30 October 2019

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