This page is for solar panel (PV) and battery retailers and installers who wish to register with Solar Victoria to support the delivery of solar panel (PV) and battery rebates.
If you are a hot water retailer or installer, see Become an authorised hot water retailer or installer.
Step 1: Get approval or accreditation
To participate in our programs, retailers need to meet our mandatory requirements set out in the Solar Victoria Notice to Market and in our retailer terms and conditions. Our terms and conditions strengthen consumer protections and support the high standards of the Solar Homes Program.
Retailers
New instruction as of April 26 2023: All solar panel (PV) and battery retailers seeking to become or continue as an authorised participant in the Solar Homes Program and the Solar for Business Program are now required to be signatories to the New Energy Tech Consumer Code (NETCC). The NETCC has replaced the Solar Retailer Code of Conduct as a mandatory requirement.
The NETCC program is administered by the Clean Energy Council (CEC). The CEC is supporting solar retailers to demonstrate they meet the NETCC standards and become NET Approved Sellers during the transition year.
Installers
Solar panel (PV) and battery installers must be accredited through the CEC Solar Accreditation Scheme to participate in our programs.
Apply for CEC installer accreditation
CEC accredited installers who are also solar panel (PV) or battery retailers are required to also sign up to the , which covers different responsibilities and obligations.
Step 2: Register your Solar Victoria account
Retailers
The next step for solar panel (PV) and battery retailers who wish to participate in our program is to make a request to us by emailing: retailers@team.solar.vic.gov.au. To help us process your registration more quickly, please include the following information in your email to us:
- NET Approved Seller certificate
- Name
- Contact email
- Contact number
- ABN
- Entity name
- Trading name
- Business address
We will then send you an invitation to register on the Solar Victoria portal (‘the portal’).
The portal is essential to become an authorised retailer in our programs. It enables retailers to upload customer quotes and be paid for the rebate/ loan amounts that must be passed through to eligible customers.
If you are an existing authorised solar retailer for the Solar Victoria solar panel (PV) and battery rebates, and wish to participate in the hot water rebate:
- Log into the portal and navigate to “My account” on the top right corner, then
- Select “Hot Water (Owner occupier)” under the “Eligible Rebate Types” icon.
Solar Victoria will then add you to the authorised hot water retailer list.
Installers
All installers in the Solar Homes Program must first complete VU22744 Work safely in the solar industry and CPCCWHS1001 Prepare to work safely in the construction industry (White Card) training before we can onboard you. We will ask you to provide a certificate of attainment to confirm you have completed this training. For more information, including how to enrol, see Work safely in the solar industry.
The next step for CEC accredited installers who wish to participate in our programs is to make a request to us by emailing: installers@team.solar.vic.gov.au.
We will first confirm that you have completed mandatory safety training before we send you an invitation to join our program, with a link to register a new Solar Victoria account on the Service Victoria website. If you have an existing Service Victoria account under the same email, you will need to log in to your original account and change the linked email.
Once registered, you will receive a confirmation email telling you how to download the Service Victoria online app.
About the Service Victoria app for installers
The Service Victoria app contains your digital installer licence that we require you to show your customer when onsite. It also has an inbuilt QR code scanner that you are required to use to scan the customer’s QR code to associate yourself to the installation as the accredited installer. The QR code step helps to:
- provide an extra level of safety for everyone
- link the installation to an authorised installer
- signal to regulators that you are about to start and can be inspected to ensure the highest safety standards are met.
Important: Failing to scan the customer’s QR code on-site at the commencement of the installation is a breach of Solar Victoria’s Terms and Conditions and could result in suspension or removal from the program.
Once your Service Victoria account is set up, you can log into the portal and accept the terms and conditions. After that, you will receive a confirmation email from Solar Victoria and can download the Service Victoria App to use for scanning customer QR Codes.
Installer requirements
To participate in our programs, we require installers to meet our mandatory requirements set out in the Solar Victoria Notice to Market. They include:
- solar PV and battery installers holding an unrestricted (Class A) electrical licence registered with Energy Safe Victoria
- hot water installers holding the appropriate plumbing accreditation issued by the Victorian Building Authority
- completing mandatory safety
- having a good safety record and complying with occupational health and safety laws.
Installers also need to provide a statement that they have had no significant contravention history or prosecutions registered with WorkSafe Victoria in the past three years (or with an equivalent authority in another Australian jurisdiction).
Also see our installer terms and conditions.
About the NETCC
The NETCC is a set of service standards designed to protect consumers purchasing new energy tech, including solar, batteries, EV chargers and more.
Becoming a NET Approved Seller shows customers that your business meets trusted consumer protection standards and commits to providing a quality service for new energy technology. It requires solar retailers to commit to quality service and stronger consumer than Australian Consumer Law provides. These higher standards will particularly ensure:
- responsible marketing and selling practices
- that products are fit for purpose and suited to the customer’s specific circumstances
- that quotes and contracts are clear and fair
- that warranties are honoured
Providing the highest possible consumer protections is important for the integrity of Solar Victoria programs and the confidence of our customers.
Read more about the NETCC .
Frequently asked questions
-
A New Energy Tech (NET) Approved Seller is a business that provides new energy tech products, systems and services to residential and small business customers. A NET Approved has also successfully demonstrated that its processes will achieve ongoing compliance with the standards outlined in the NETCC.
-
Yes. The NETCC replaces the Solar Retailer Code of Conduct as a mandatory requirement for solar panel (PV) and battery retailers wishing to participate in the Solar Homes and Solar for Business programs from 26 April 2023.
-
No. The NETCC needs to be rolled out in stages to accommodate a wide scope of new technologies. Solar panels (PV) and batteries were included from 1 February 2023, with solar hot water to be considered for inclusion at a later stage.
-
Installers who are also solar panel (PV) or battery retailers are required to apply to become a CEC accredited and also sign up to the , which covers different responsibilities and obligations.
Reviewed 14 August 2023
