Approved installers

Solar PV installers are required to hold an unrestricted Class A Electrical Licence registered with Energy Safe Victoria, and be accredited by the Clean Energy Council (CEC) Solar Accreditation Scheme.

The Solar Homes Package further requires installers to demonstrate and adhere to acceptable safe working procedures, have a good safety record and to comply with occupational health and safety laws.

Installers will need to provide a statement that they have had no significant contravention history, or prosecutions registered with WorkSafe Victoria in the past three years (or with an equivalent authority in another Australian jurisdiction).

How do I become an accredited installer?

The Clean Energy Council's accreditation categories reflect the different responsibilities and capabilities of those who work in the solar photovoltaic industry.

To apply for an accreditation, or to find out more, visit the CEC website.

Auditing

Safety, compliance and the integrity of the Solar Homes program is of the highest priority for Solar Victoria.

To ensure safety and quality standards are being met Solar Victoria is conducting a program of regular random auditing of installed systems, in partnership with Energy Safe Victoria and the Victorian Building Authority.

As a result of the auditing process, products, installers and/or installers may be removed from the Approved Lists.

ScamWatch logo

We have received alerts that scammers have been targeting Victorian households.

Be alert to callers claiming to be from the Victorian Government or Solar Victoria requesting bank account details. We will never ask you to provide personal details such as banking information over the phone.

If you believe you are being contacted by a scammer or have been contacted by someone engaging in fraudulent of dishonest activities relating to solar rebates please report to ScamWatch and contact Solar Victoria on 1300 363 744. For more information on scams visit the Consumer Affairs website

Consumer protection and improving Industry standards

Solar Victoria is working with industry to develop a comprehensive system to improve consumer protections and the standards of the solar industry.

The Solar Homes program requires solar panel installers to be accredited by the Clean Energy Council and only install products approved by the CEC. Accredited installers are bound by an installers’ Code of Conduct, which acts to guide the behaviour of accredited installers, and the standards of conduct and professionalism expected of them. 

The Clean Energy Council also maintains a Solar Retailer Code of Conduct. This Code of Conduct is voluntary, and aims to lift the bar higher than the minimum requirements set by government and regulators and improve professionalism in the solar industry by encouraging solar businesses to show their commitment to responsible sales and marketing activities and solar industry best practice. The Code is authorised by the ACCC. People using companies who’ve signed on to the code can be confident that they're working with a reputable retailer.  

The Smart Energy Council also provides helpful information regarding the quality of solar panels at https://www.smartenergy.org.au/about

Updated requirements for DC isolators in Victoria

In July 2018, Energy Safe Victoria advised that Amendment 4 of AS/NZS 4417.2 introduced nine additions to the prescribed electrical equipment categories, including for DC isolators.

Appendix B of AS/NZS 4417.2 outlines the additions which took effect on 30 June 2018.

As there were only a limited number of DC isolators approved, and section 57 of the Electricity Safety Act 1998 (the Act) does not provide ESV with an exemption power. To date, ESV has taken an educational approach to the supply of unapproved DC isolators into the Victorian market provided installers made every effort to source and install approved DC isolators, and that suppliers of DC isolators were in a genuine process of obtaining approval of their product.

There are currently 14 certificates for DC isolators listed on the ERAC website, which cover eight brands and over 30 models.

ESV expects that installers will now only use approved DC isolators in domestic solar installations. Installers can search the list on the ERAC website.

It is an offence under section 57 of the Act to supply Level 3 or prescribed electrical equipment that has not been approved by ESV, another electrical safety state regulator or JAS-ANZ accredited third party certifier.

If you have any queries or require any further information, please do not hesitate to contact Energy Safe Victoria’s Electrical Equipment Safety team on (03) 9203 9700.

What do I need to provide to customers?

For rebates to be claimed, installers will need to provide customers with electronic or paper copies of the following documentation:

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