Register as an Approved Retailer on the Solar Victoria portal
Solar Victoria has developed single portal for consumers, retailers and installers to easily manage eligibility and rebate claims under the Solar Homes Program.
The Solar Victoria Portal provides the capability for Solar Retailers to be paid for the rebate/loan amounts that customers are eligible for.
If you have been identified as a supplier under the existing program, you will be sent an invitation to register from 9 May 2019.
You will be required to register in the Solar Victoria Portal before 1 July to continue as a supplier under the program.
You can access our FAQs on the retailer portal.
Should you require any assistance with the registration process, here is the Retailer Registration Guide or you can call us on 1300 363 744 (Monday to Friday from 8:30am – 5:00pm) and we can talk you through the process.
Becoming an approved installer
Solar PV installers are required to hold an unrestricted Class A Electrical Licence registered with Energy Safe Victoria, and be accredited by the Clean Energy Council (CEC) Solar Accreditation Scheme.
The Solar Homes Package further requires installers to demonstrate and adhere to acceptable safe working procedures, have a good safety record and to comply with occupational health and safety laws. Installers will need to provide a statement that they have had no significant contravention history, or prosecutions registered with WorkSafe Victoria in the past three years (or with an equivalent authority in another Australian jurisdiction).
How do I become an accredited installer?
The Clean Energy Council's accreditation categories reflect the different responsibilities and capabilities of those who work in the solar photovoltaic industry. To apply for accreditation, or to find out more, visit the CEC website.
Becoming an approved retailer - CEC Solar Retailer Code of Conduct
Protecting consumers and encouraging the solar industry to raise its standards are key objectives of the Solar Homes program.
From 1 July 2019, the most active solar retailers taking part in the Solar Homes program, by volume, must be signatories to the Clean Energy Council’s Solar Retailer Code of Conduct if they wish to continue to take part in the Victorian Government’s $1.3 billion Solar Homes program.
All other retailers taking part in the program will have until the 1 November 2019 to become signatories to the Code.
Requiring all solar retailers to commit to quality service and consumer protection is an extension of the existing requirement for solar installers to be accredited by the CEC.
By mandating the Solar Retailer Code of Conduct, we hope to establish a more level playing field for all companies working in the solar industry and support industry regulators including Energy Safe, WorkSafe, the Victorian Building Authority, Essential Services Commission and Consumer Affairs Victoria.
Notice to Market
The Solar Homes program has a central objective to deliver quality solar PV and hot water systems and improve lists of approved equipment as new technologies become available.
Solar Victoria has introduced a ‘Notice to Market’ process to advise industry of upcoming changes to approved products lists so retailers and installers are aware of changes that affect them and their customers.
The first component of a ‘Technology Roadmap’ which will be updated regularly throughout the Solar Homes program, the Notice to Market sets out the mandatory eligibility (and recommended) requirements and will be another important part of raising the bar for Victoria’s solar industry.
The first ‘Notice to Market’ requires the use of inverters that prevent islanding in the event of a blackout (in line with international standard IEC 62116). The second requirement will help distribution networks accommodate higher levels of solar PV penetration in the future, by requiring new capabilities of inverters.
The Notice to Market also communicates recommended requirements for solar workers to hold ‘Work Safely at Heights’ certification and White Card training.
All systems installed under the package are required to meet Australian Standards.
The Clean Energy Council maintains a list of approved modules and inverters that meet Australian Standards for use in the design and installation of solar photovoltaic (PV) systems. The Solar Homes program requires the installation of Solar PV systems included on the CEC Approved Products List.
From 1 July 2019 all installations must comply with the requirements specified in Solar Victoria's Notice to Market.
For further information visit our Frequently Asked Questions page.
Solar Hot Water
The program requires the installation of an approved product from the Clean Energy Regulator’s (CER) Register of approved solar providers and the Victorian Essential Services Commission (ESC) Registered Products list. The consolidated list of approved products can be downloaded here. Your solar hot water provider can work with you to select an approved product that meets your needs.
What do I need to provide to customers?
Solar retailers and installers cannot apply on behalf of their clients due to privacy concerns. All applications must be completed by the applicant. If an applicant is unable to complete an online application form, a hard copy version can be posted upon request by contacting us.
Solar PV rebate
To claim the Solar PV rebate, installers will need to provide customers with electronic or paper copies of the following documentation:
✔️ Certificate of Electrical Safety
✔️ PV Small-Scale Technology Certificate (STC) Assignment Form
✔️ Tax Invoice / Receipt including total cost of system installation, any discounts and rebates applied (e.g. STCs), indicating that the balance has been paid in full.
Solar Hot Water rebate
To claim the Solar Hot Water rebate, installers will need to provide customers with electronic or paper copies of the following documentation:
✔️ Plumbing Certificate
✔️ Certificate of Electrical Safety (if electrical installation work was needed)
✔️ Tax receipt & invoice that includes the total cost of the system, any discounts and the amount paid in full.
Audit and workplace safety
Safety, compliance and the integrity of the Solar Homes program is of the highest priority for Solar Victoria.
To ensure safety and quality standards are being met Solar Victoria is conducting a program of regular random auditing of installed systems, in partnership with Energy Safe Victoria and the Victorian Building Authority.
As a result of the auditing process, products, installers and/or installers may be removed from the Approved Lists.
Safety update: Updated requirements for DC isolators in Victoria
In July 2018, Energy Safe Victoria advised that Amendment 4 of AS/NZS 4417.2 introduced nine additions to the prescribed electrical equipment categories, including for DC isolators.
Appendix B of AS/NZS 4417.2 outlines the additions which took effect on 30 June 2018.
As there were only a limited number of DC isolators approved, and section 57 of the Electricity Safety Act 1998 (the Act) does not provide ESV with an exemption power. To date, ESV has taken an educational approach to the supply of unapproved DC isolators into the Victorian market provided installers made every effort to source and install approved DC isolators, and that suppliers of DC isolators were in a genuine process of obtaining approval of their product.
There are currently 14 certificates for DC isolators listed on the ERAC website, which cover eight brands and over 30 models.
ESV expects that installers will now only use approved DC isolators in domestic solar installations. Installers can search the list on the ERAC website.
It is an offence under section 57 of the Act to supply Level 3 or prescribed electrical equipment that has not been approved by ESV, another electrical safety state regulator or JAS-ANZ accredited third party certifier.
If you have any queries or require any further information, please do not hesitate to contact Energy Safe Victoria’s Electrical Equipment Safety team on (03) 9203 9700.