WorkSafe Victoria (WSV) is Victoria’s occupational health and safety regulator. Its role is to prevent workplace injuries, illness and fatalities, and to enforce Victoria’s occupational health and safety legislation.
As an employer, you are required to provide and maintain a working environment for your employees that is safe and without risks to health.
This includes inducting employees into a well-developed safety management plan. You also need to develop and follow a safe work method statement (SWMS) to undertake high-risk construction work. High-risk construction work is:
- where a person has a risk of falling more than two metres
- on or near energised electrical installations or services.
Installers must be appropriately trained to work at heights, working in ceilings spaces, installing and commissioning PV array systems, and installing and commissioning energy storage (battery) systems.
Solar Homes installers should only perform work they are qualified and competent to do.
Phone: Advisory service: 1800 136 089. 24/7 Emergencies: 13 23 60.
Energy Safe Victoria
Energy Safe Victoria (ESV) is the state energy safety regulator for gas, electricity and pipelines in Victoria. Its role includes ensuring electrical workers isolate, take appropriate measures and work safely when installing electrical equipment and electrical installations.
Solar Homes employers must ensure that only employees who are licensed electrical installation workers carry out electrical installation work. Installing and maintaining the following is electrical installation work, which must be carried out by licensed electrical workers:
- PV systems
- electrical equipment, including grid and stand-alone power systems
- associated wiring systems that operate, or are intended to operate, at a voltage greater than extra low voltage (ELV) – not exceeding 50Va.c. or 120V ripple-free d.c.
A person who is not a licensed electrical installation worker is only authorised to locate, mount or fix in place individual items of ELV electrical equipment.
They cannot make or terminate electrical connections to individual items of ELV electrical equipment or install supply conductors that will connect the equipment to an electricity supply greater than ELV.
Phone: 1800 800 158
Victorian Building Authority
The Victorian Building Authority (VBA) regulates Victoria's plumbing practitioners and plumbing work.
These key documents form the plumbing regulatory framework in Victoria:
The VBA uses a range of regulatory tools to prevent and react to non-compliance. This includes an audit program to identify levels of non-compliance, a complaints and enforcement team that monitor compliance and investigate complaints and regular occurrences of non-compliance.
Phone: 1300 815 127
Clean Energy Council
The Clean Energy Council (CEC) is a peak body for the clean energy sector in Australia.
To participate in the Solar Homes Program and maintain standards across the industry:
- all solar retailers must be CEC Approved Solar Retailers
- all solar installers must be CEC Accredited Installers.
Solar Victoria may refer potential breaches of the CEC’s Solar Retailer Code of Conduct by Approved Solar Retailers to the CEC. We may also refer instances of non-compliance by CEC Accredited Installers. These referrals can follow from the .
Phone: 03 9929 4100
Energy and Water Ombudsman Victoria
The Energy and Water Ombudsman (EWOV) is a dispute resolution service for energy and water issues.
EWOV receives complaints about energy and water related matters within its jurisdiction.
Phone: 1800 500 509
Essential Services Commission
The Essential Services Commission (ESC) is Victoria’s regulator for the price, quality and reliability of essential services, and sets the that energy companies pay to consumers for power they export to the grid (via sources including solar panels).
The ESC provides information for consumers in relation to electricity, gas and water issues as well as energy saving information.
Phone: 1300 664 969
Clean Energy Regulator
The Clean Energy Retailer (CER) is an Australian independent statutory authority responsible for administering legislation to reduce carbon emissions and increase the use of clean energy.
The CER provides education and information in relation to the schemes that it administers, including the Greenhouse and Energy Reporting Scheme, Emissions Reduction Fund, Renewable Energy Target, among others.
Phone: 1300 553 542
Consumers of solar can also seek protection from practices like inaccurate marketing and high-pressure tactics.
Reviewed 06 April 2022