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Man conducting solar installation inspection
Man conducting solar installation inspection

Solar Victoria works closely with regulators and peak bodies to ensure safety and quality standards are maintained across the solar industry.

Along with Solar Homes Program audits, collaboration with regulators and peak bodies helps develop an understanding of what the solar retail and installation industry is doing well, and where there is room for improvement.

WorkSafe Victoria

WorkSafe Victoria (WSV) is Victoria’s occupational health and safety regulator. Its role is to prevent workplace injuries, illness and fatalities, and to enforce Victoria’s occupational health and safety legislation.

As an employer, you are required to provide and maintain a working environment for your employees that is safe and without risks to health.

This includes inducting employees into a well-developed safety management plan. You also need to develop and follow a safe work method statement (SWMS) to undertake high-risk construction work. High-risk construction work is:

  • where a person has a risk of falling more than two metres
  • on or near energised electrical installations or services.

In developing a SWMS, Solar Homes employers must provide information, instruction, training or supervision to employees so they can work safety and without risks to health.

Installers must be appropriately trained to work at heights, working in ceilings spaces, installing and commissioning PV array systems, and installing and commissioning energy storage (battery) systems.

Solar Homes installers should only perform work they are qualified and competent to do.

Website: Link

Phone: Advisory service: 1800 136 089. 24/7 Emergencies: 13 23 60.

Energy Safe Victoria

Energy Safe Victoria (ESV) is the state energy safety regulator for gas, electricity and pipelines in Victoria. Its role includes ensuring electrical workers isolate, take appropriate measures and work safely when installing electrical equipment and electrical installations.

Solar Homes employers must ensure that only employees who are licensed electrical installation workers carry out electrical installation work. Installing and maintaining the following is electrical installation work, which must be carried out by licensed electrical workers:

  • PV systems
  • electrical equipment, including grid and stand-alone power systems
  • associated wiring systems that operate, or are intended to operate, at a voltage greater than extra low voltage (ELV) – not exceeding 50Va.c. or 120V ripple-free d.c.

A person who is not a licensed electrical installation worker is only authorised to locate, mount or fix in place individual items of ELV electrical equipment.

They cannot make or terminate electrical connections to individual items of ELV electrical equipment or install supply conductors that will connect the equipment to an electricity supply greater than ELV.

Website: Link

Phone: 1800 800 158

Victorian Building Authority

The Victorian Building Authority (VBA) regulates Victoria's plumbing practitioners and plumbing work.

These key documents form the plumbing regulatory framework in Victoria:

The VBA uses a range of regulatory tools to prevent and react to non-compliance. This includes an audit program to identify levels of non-compliance, a complaints and enforcement team that monitor compliance and investigate complaints and regular occurrences of non-compliance.

Website: Link

Phone: 1300 815 127

Clean Energy Council

The Clean Energy Council (CEC) is a peak body for the clean energy sector in Australia.

To participate in the Solar Homes Program and maintain standards across the industry:

  • all solar retailers must be CEC Approved Solar Retailers
  • all solar installers must be CEC Accredited Installers.

Solar Victoria may refer potential breaches of the CEC’s Solar Retailer Code of Conduct by Approved Solar Retailers to the CEC. We may also refer instances of non-compliance by CEC Accredited Installers. These referrals can follow from the performance reporting stage of auditsExternal Link .

Website: Link

Phone: 03 9929 4100

Energy and Water Ombudsman Victoria

The Energy and Water Ombudsman (EWOV) is a dispute resolution service for energy and water issues.

EWOV receives complaints about energy and water related matters within its jurisdiction.

Website: Link

Phone: 1800 500 509

Essential Services Commission

The Essential Services Commission (ESC) is Victoria’s regulator for the price, quality and reliability of essential services, and sets the minimum feed-in tariffsExternal Link that energy companies pay to consumers for power they export to the grid (via sources including solar panels).

The ESC provides information for consumers in relation to electricity, gas and water issues as well as energy saving information.

Website: Link

Phone: 1300 664 969

Clean Energy Regulator

The Clean Energy Retailer (CER) is an Australian independent statutory authority responsible for administering legislation to reduce carbon emissions and increase the use of clean energy.

The CER provides education and information in relation to the schemes that it administers, including the Greenhouse and Energy Reporting Scheme, Emissions Reduction Fund, Renewable Energy Target, among others.

Website: Link

Phone: 1300 553 542

Consumer protection

Consumers of solar can also seek protection from practices like inaccurate marketing and high-pressure tactics.

We are working with a range of regulators, government agencies and peak bodies to ensure consumer protection.

Reviewed 18 January 2023