Ensuring Quality and Safety

Solar Victoria will require the highest standards in safety and quality assurance.

The Solar Homes Package will require the use of accredited installers and approved products. Solar Victoria will undertake regular audits to ensure safety and quality standards are being met.

For more information contact Solar Victoria on 1300 363 744 or register here for updates.

Approved products

All systems installed under the package are required to meet Australian Standards and be on the CEC Approved Products List or the Clean Energy Regulator's Register of approroved solar hot water heaters.

Approved Installers

Safety is of the highest concern to Solar Victoria. Solar PV panels have been regularly and safely installed in Victoria since the 1970s, and we are committed to ensuring this remains to the case for years to come.

All PV installations are required to be completed by a licensed electrician, and signed off by a Registered Electrical Contractor, with an unrestricted Class A License registered with Energy Safe Victoria.

All systems are required to be issued a prescribed Certificate of Electrical Safety, and are physically inspected by an officer from Energy Safe Victoria upon completion.

Occupation Health and Safety Regulations 2017 (S.R. No. 22/17) require safe work methods and fall prevention measures are in place for each installation. The Solar Victoria program explicitly requires Solar Providers to sign a statement that they will ensure these provisions are in place.

Further to these legislated requirements, the Solar Victoria program requires additional safety measures:

  • All eligible PV systems are to be installed by CEC Accredited Installers, who have been accredited via a program that has been in operation since 2012, and providing additional training into safety and quality issues surrounding PV installation.
  • All installers are required to have had no prosecutions registered with WorkSafe Victoria in the past three years (or with an equivalent authority in another Australian jurisdiction).

The Solar Victoria program is currently developing its own Approved Product and Provider lists to further extract safety and quality assurance outcomes, progressively raising the bar over the life of the program.

Auditing

To ensure safety and quality standards are being met Solar Victoria is conducting a program of regular random auditing of installed systems, in partnership with Energy Safe Victoria and the Victorian Building Authority. As a result of the auditing process, products, installers and/or installers may be removed from the Approved Lists.

 

ScamWatch logo

We have received alerts that scammers have been targeting Victorian households.

Be alert to callers claiming to be from the Victorian Government or Solar Victoria requesting bank account details. We will never ask you to provide personal details such as banking information over the phone.

If you believe you are being contacted by a scammer or have been contacted by someone engaging in fraudulent of dishonest activities relating to solar rebates please report to ScamWatch and contact Solar Victoria on 1300 363 744. For more information on scams visit the Consumer Affairs website

Consumer protection and improving Industry standards

Solar Victoria is working with industry to develop a comprehensive system to improve consumer protections and the standards of the solar industry.

The Solar Homes program requires solar panel installers to be accredited by the Clean Energy Council and only install products approved by the CEC. Accredited installers are bound by an installers’ Code of Conduct, which acts to guide the behaviour of accredited installers, and the standards of conduct and professionalism expected of them. 

The Clean Energy Council also maintains a Solar Retailer Code of Conduct. This Code of Conduct is voluntary, and aims to lift the bar higher than the minimum requirements set by government and regulators and improve professionalism in the solar industry by encouraging solar businesses to show their commitment to responsible sales and marketing activities and solar industry best practice. The Code is authorised by the ACCC. People using companies who’ve signed on to the code can be confident that they're working with a reputable retailer.  

The Smart Energy Council also provides helpful information regarding the quality of solar panels at https://www.smartenergy.org.au/about

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