Ensuring Quality and Safety
Solar Victoria will require the highest standards in safety and quality assurance.
The Solar Homes Package will require the use of accredited installers and approved products. Solar Victoria will undertake regular audits to ensure safety and quality standards are being met.
For more information contact Solar Victoria on 1300 363 744 or register here for updates.
All systems installed under the package are required to meet Australian Standards.
The Clean Energy Council maintains a list of approved modules and inverters that meet Australian Standards for use in the design and installation of solar photovoltaic (PV) systems. The Solar Homes program requires the installation of Solar PV systems included on the CEC Approved Products List.
Solar Hot Water
The program requires the installation of an approved product from the Clean Energy Regulator’s (CER) Register of approved solar providers and the Victorian Essential Services Commission (ESC) Registered Products list. The consolidated list of approved products can be downloaded here. Your solar hot water provider can work with you to select an approved product that meets your needs.
Safety is of the highest concern to Solar Victoria. Solar PV panels have been regularly and safely installed in Victoria since the 1970s, and we are committed to ensuring this remains to the case for years to come.
All PV installations are required to be completed by a licensed electrician, and signed off by a Registered Electrical Contractor, with an unrestricted Class A License registered with Energy Safe Victoria.
All systems are required to be issued a prescribed Certificate of Electrical Safety, and are physically inspected by an officer from Energy Safe Victoria upon completion.
Occupation Health and Safety Regulations 2017 (S.R. No. 22/17) require safe work methods and fall prevention measures are in place for each installation. The Solar Victoria program explicitly requires Solar Providers to sign a statement that they will ensure these provisions are in place.
Further to these legislated requirements, the Solar Victoria program requires additional safety measures:
- All eligible PV systems are to be installed by CEC Accredited Installers, who have been accredited via a program that has been in operation since 2012, and providing additional training into safety and quality issues surrounding PV installation.
- All installers are required to have had no prosecutions registered with WorkSafe Victoria in the past three years (or with an equivalent authority in another Australian jurisdiction).
The Solar Victoria program is currently developing its own Approved Product and Provider lists to further extract safety and quality assurance outcomes, progressively raising the bar over the life of the program.
To ensure safety and quality standards are being met Solar Victoria is conducting a program of regular random auditing of installed systems, in partnership with Energy Safe Victoria and the Victorian Building Authority. As a result of the auditing process, products, installers and/or installers may be removed from the Approved Lists.
Clean Energy Council’s Solar Retailer Code of Conduct
Protecting consumers and encouraging the solar industry to raise its standards are key objectives of the Solar Homes program.
From 1 July 2019, the most active solar retailers taking part in the Solar Homes program, by volume, must be signatories to the Clean Energy Council’s Solar Retailer Code of Conduct if they wish to continue to take part in the Victorian Government’s $1.42 billion Solar Homes program.
All other retailers taking part in the program will have until the 1 November 2019 to become signatories to the Code.
Requiring all solar retailers to commit to quality service and consumer protection is an extension of the existing requirement for solar installers to be accredited by the CEC.
By mandating the Solar Retailer Code of Conduct, we hope to establish a more level playing field for all companies working in the solar industry and support industry regulators including Energy Safe, WorkSafe, the Victorian Building Authority, Essential Services Commission and Consumer Affairs Victoria.
Find out more about what the Solar Retailer Code of Conduct means for you.
We have received alerts that scammers have been targeting Victorian households.
Be alert to callers claiming to be from the Victorian Government or Solar Victoria requesting bank account details. We will never ask you to provide personal details such as banking information over the phone.
If you believe you are being contacted by a scammer or have been contacted by someone engaging in fraudulent of dishonest activities relating to solar rebates please report to ScamWatch and contact Solar Victoria on 1300 363 744. For more information on scams visit the Consumer Affairs website.