Compliance enforcement actions

Retailers and installers participating in our program must comply with all requirements in our terms and conditions, Notice to Market and other guidelines.

On this page is a summary of recent completed enforcement actions where Solar Homes Program retailers and installers have breached our terms and conditions.

July 2025 enforcement actions

Solar PV

Breach	Enforcement action
Unsafe work practices	Reprimand and warning issued to a retailer for the unsafe work practices of their outsourced installers, for which the retailer was ultimately responsible. The installers were found to be working at heights without required safety measures in place.
Submitting applications on behalf of customers	Retailer suspended for 3-months for submitting rebate applications on behalf of customers. This is a breach of the Retailer Terms and Conditions and may result in rebate claims being denied, or rebates and loans already paid may be recovered by Solar Victoria.
Matters arising in the Victorian Energy Upgrades (VEU) program	An immediate suspension issued to an authorised retailer found to have been engaged in fraudulent activity in the VEU program. We act with an abundance of caution and are strictly averse to any activities in the Solar Homes Program, alleged or otherwise, that could harm the program and its participants. This includes harm to consumers, financial loss, and reputational damage. We also scrutinise the actions of sub-contractors for adverse impacts on program participants.

Breach

Enforcement action

Unsafe work practices

Reprimand and warning issued to a retailer for the unsafe work practices of their outsourced installers, for which the retailer was ultimately responsible.

The installers were found to be working at heights without required safety measures in place.

Submitting applications on behalf of customers

Retailer suspended for 3-months for submitting rebate applications on behalf of customers.

This is a breach of the Retailer Terms and Conditions and may result in rebate claims being denied, or rebates and loans already paid may be recovered by Solar Victoria.

Matters arising in the Victorian Energy Upgrades (VEU) program

An immediate suspension issued to an authorised retailer found to have been engaged in fraudulent activity in the VEU program.

We act with an abundance of caution and are strictly averse to any activities in the Solar Homes Program, alleged or otherwise, that could harm the program and its participants. This includes harm to consumers, financial loss, and reputational damage.

We also scrutinise the actions of sub-contractors for adverse impacts on program participants.

June 2025 enforcement actions

Breach	Enforcement action
Unauthorised participation	Two retailers suspended for 6 months for enabling a suspended retailer to continue operating in the program. This is strictly prohibited during a suspension. Deliberate attempts to bypass a suspension, and facilitating this behaviour, shows a disregard for the enforcement mechanisms of the program and undermines credibility and integrity of the program.
Overclaimed rebates	Four retailers were found to have claimed multiple rebates at a higher value than permissible under the program. Two have been suspended from the program and all must repay overclaimed rebates to Solar Victoria. Any retailer found to be overclaiming rebates risks their continued participation in the program and may be subject to further legal action.

Breach	Enforcement action
High-pressure sales	An immediate suspension issued to a retailer for continued high-pressure sales practices under the direction of a disqualified director. Such practices may take advantage of vulnerable customers and expose them to unauthorised financial burdens, higher costs and lower quality systems.
Non-compliant installations	Four installers issued warning notices for repeat installation of systems identified as non-compliant by Solar Victoria’s independent auditors. Non-compliant systems increase the risk of a safety event occurring, and are a breach of legislation, regulations and standards and the audit checklists located on the Solar Victoria website.
Unsafe work practices	Two installers suspended for 3 months for working at heights without required safety measures in place including inadequate supervision of workers undertaking solar installation.
Unsafe work practices	Two warnings issued for insufficient monitoring of installation practices deemed to be unsafe: 1.) Working at heights without required safety measures in place; 2.) Inadequate supervision of workers undertaking solar installation.

May 2025 enforcement actions

Breach	Enforcement action
High-pressure sales	Cancellation from Solar Homes Program: Retailer engaged in high pressure sales tactics, false representation to secure sales and abusive conduct of sales agent, which is a breach of the Solar Victoria Retailer Terms and Conditions, and the New Energy Tech Consumer Code. Retailers are accountable for the conduct of all agents representing them in the sales process.
Unsafe work practices	Installer suspended for 3 months: Unsafe work practices - working at heights without required safety measures in place; inadequate supervision of workers undertaking solar installation.
Unsafe work practices	Two retailers issued warning for insufficient monitoring of installation practices, by an outsourced provider: working at heights without required safety measures in place; inadequate supervision of workers undertaking solar installation. Retailers are accountable for the safe work practices of all installers working for them.
Overclaimed rebates	A customer found to have misrepresented their living arrangements, claimed rebates on multiple properties and was required to repay ineligible rebates to Solar Victoria.

April 2025 enforcement actions

Breach	Enforcement action
Unsafe work practices	Retailer suspended for 6 months: Unsafe work practices - working at heights without required safety measures in place; inadequate supervision of workers undertaking solar installation.
Unsafe work practices	Installer suspended for 6 months: Unsafe work practices - working at heights without required safety measures in place; inadequate supervision of workers undertaking solar installation.
Unsafe work practices	Installer suspended for 3 months: Unsafe work practices - working at heights without required safety measures in place; inadequate supervision of workers undertaking solar installation.
Unauthorised representation	Withdrawal from Solar Homes Program: Entity withdrawn from the program due to close similarity in operating name to that of Solar Victoria.
Unauthorised participation	Cancellation from Solar Homes Program: Installer continuing to install while suspended from the program.