Print - Notice to Market 2023-24

Date:: 1 July 2023

Minister’s Foreword

Since the establishment of the Solar Victoria in 2018, the Victorian Government has continued to lead the clean energy transition, setting ambitious renewable energy targets, and investing in Victoria’s energy future through the re-establishment of the State Electricity Commission.

Industry growth over the coming years will be essential to delivering renewable energy projects of all scales and this will require a highly skilled, quality, and professional workforce to maintain momentum.

The solar and plumbing industries have been at the forefront of delivery for the Solar Homes Program, with over 250,000 Victorian households making the transition to solar, heat pumps and batteries. The continuation of this important work is key to delivering Victoria’s ambition to be a climate and renewable energy leader.

This partnership between industry and government has improved program delivery, enabled smoother grid integration and flexible exports for more solar customers, and lifted industry standards through subsidised training initiatives. Each of these deliverables is another step towards building a stronger, highly skilled and quality industry focused on the future energy needs of all Victorians.

The Notice to Market commits everyone involved in the delivery of Solar Victoria’s programs to continuously improving safety and quality standards and protecting workers and customers. It plays a key role in raising the bar for Victoria’s solar industry.

New requirements and recommendations in this Notice to Market seek to support stability of the energy grid and Victorians’ transition to all-electric homes, ensure systems installed under our programs are future-ready, and strengthen consumer protections. Quality and consumer safety are at the heart of our industry development initiatives and will continue to be our highest priorities into the future.

The introduction of a requirement for all solar PV and battery retailers to be New Energy Tech Approved Sellers under the New Energy Tech Consumer Code further builds on our consumer first mandate and strengthening consumer protections through clear and fair sales and marketing practices, transparent quoting practices and improved customer service commitments.

Increasing demand and uptake of solar means that our new and existing requirements must be ambitious to ensure the right settings are in place. Meeting these requirements will help deliver the best safety and quality outcomes for Victorians who are enthusiastically making the move to all-electric homes.

Hon Lily D’Ambrosio MP
Minister for Energy, Environment and Climate Action

Section 1: Overview

This section explains the purpose of the Notice to Market, highlights new requirements this edition and provides an overview of the development of our programs and available rebates.

For the purposes of this Notice to Market, please read 'battery rebates' as 'battery loans'. Solar battery rebates closed on 30 June 2023.

1.1 About the Notice to Market

This Notice to Market provides industry with a clear overview of all rules and expectations for participation in the Solar Homes and Solar for Business programs from 1 July 2023.

Participation in the Solar Homes and Solar for Business programs is governed by the requirements set out in this Notice to Market, as well as Solar Victoria's terms and conditions such as those for retailers and for installers.

Retailers, installers and other workers must comply with the requirements in this notice for rebates to apply to solar PV, solar battery and energy efficient hot water systems.

1.2 New and updated requirements and recommendations in this edition

There are five new mandatory requirements and seven new recommendations in this 2023–24 edition of the Notice to Market. New requirements and recommendations seek to support stability of the energy grid and Victorians’ transition to all-electric homes, ensure systems installed under our programs are future-ready, and strengthen consumer protections.

We have also changed the status of some requirements and recommendations and made updates to others to ensure the Notice to Market remains current and relevant, and to improve readability.

New mandatory requirements

The new mandatory requirements relate to:

Hot water heats pumps requiring timers – under our hot water rebate stream (see section 6.2.1). Effective from 1 March 2024.
Retailers recording serial numbers – under our rebate streams for all products (see sections 4.1.1, 5.1.1 and 6.1.1).
Retailers being signatories to the New Energy Tech Consumer Code – under our rebate streams for solar PV (see section 4.1.1) and battery (see 5.1.1).
Increased consumer protections through whole-of-system warranties provided by retailers – under our rebate streams for solar PV (see section 4.1.1), battery (see section 5.1.1) and hot water (see section 6.1.1).
Increased consumer protections through whole-of-product warranties provided by the manufacturer – under our rebate streams for solar PV inverters and modules (see sections 4.2.1 and 4.2.3), battery (see section 5.2.1) and hot water systems (see section 6.2.1).

New recommendations

To give industry adequate time to prepare, Solar Victoria will periodically introduce recommendations ahead of mandating them.

The new recommendations relate to:

Hot water heat pumps being fit-for-purpose for climate – under our hot water rebate stream (see section 6.1.2)
Power quality response region settings for inverters – under our rebate streams for solar PV (see section 4.2.2) and battery (see section 5.2.2).
Retailers and manufacturers providing guaranteed performance warranty for PV panels – under our solar PV rebate streams (see sections 4.1.2 and 4.2.5).
Manufacturers providing guaranteed battery performance as per AS 5374:2023 – Energy storage system performance – under our battery rebate stream (see section 5.2.2).
Manufacturers enabling customers to view both solar generation and energy consumption via a software solution supplied as part of the installation – under our battery rebate stream (see s ection 5.2.2).
Hot water heat pumps being appropriately sized systems – under our hot water rebate stream (see section 6.1.2).
Retailers and installers in all rebate streams recommending customers use the Victorian Energy Compare website and solar energy calculator (see sections 4.1.2, 4.1.4, 5.1.2, 5.1.4, 6.1.2 and 6.1.4). This was previously mandated for retailers and installers in our solar PV rebate streams only.

Requirements upgraded to mandatory

Upgraded from recommendation to mandatory this edition:

Solar PV inverters being compliant to IEEE 2030.5-2018 and Common Smart Inverter Profile (CSIP)-AUS – under our solar PV rebate streams (see section 4.2.1). Effective from 1 March 2024. This change was flagged in the Solar Victoria Notice to Market 2022–23.
Smoke alarms installed in the same room as an energy storage system (ESS) are mandatory where an ESS is installed under the same roof or in a roof attached to the residence. It is recommended that the smoke alarm should be hard wired and be interconnected with other residence smoke alarms or have some secondary alert system within the residence – under our battery rebate stream (see section 5.2.1).

Other updates and changes

Other updates and minor changes to requirements this edition:

End-of-life product management requirements should meet the updated AS 5377:2022 - Collection, storage, transport and treatment of end-of-life electrical and electronic equipment – under our rebate streams for solar PV (see sections 4.1.2, 4.2.2 and 4.2.4), battery (see sections 5.1.2, 5.2.4 and 5.2.6) and hot water (see section 6.1.2).
Mandatory hot water installer accreditation requirements included have been updated in consultation with the Victorian Building Authority – under our hot water rebate stream (see section 6.1.3).
Certificate of compliance for hot water installations being issued only by licensed plumbers was clarified in consultation with the Victorian Building Authority – under our hot water rebate stream (see section 6.1.3).
Change of name to Arc Circuit Fault Interruption (ACFI) to IEC 63027:2019 - DC arc detection and interruption in photovoltaic power systems where a string inverter is installed – under our solar PV rebate streams (see section 4.2.2).
Compatibility standards and inclusion of an open communication protocol to provide greater choice of products for consumers – under our solar PV, battery and hot water rebate streams. See sections 4.2.2, 5.2.2 and 6.2.2.
Completion of the accredited safety training unit VU22744 Work safely in the solar industry has changed from a mandatory requirement to a recommendation for heat pump installers and other heat pump workers participating in the hot water rebate stream. Solar Victoria will review its training requirements to ensure suitability for workers involved in the installation of hot water systems.

1.3 About Solar Victoria’s programs

The $1.3 billion Solar Homes Program is one of several Victorian Government initiatives aimed at reducing Victorians’ energy costs and the state’s reliance on non-renewable sources of electricity.

Over 10 years, the program will help hundreds of thousands of Victorian households to install solar PV, energy efficient hot water or solar battery systems. It is a significant contributor to the Victorian Renewable Energy Target, which aims for 50 per cent of the state’s power supply to be sourced from clean energy by 2030, and the long-term Emissions Reduction Target of net zero emissions by 2045.

Since its launch in August 2018, nearly 240,000 households have claimed a Solar Homes rebate. In February 2023, Solar Victoria passed the significant milestone of 250,000 installations completed across our solar PV, solar battery and hot water rebate steams, as well as the Home Heating and Cooling Upgrades Program. As of April 2023, more than 1.5 gigawatts of PV panels across homes and businesses have been installed through the program. For our monthly program reports, see Solar Homes Program reporting.

Since May 2021, eligible Victorian businesses have been able to apply for a rebate to install solar PV at their business premises through the Solar for Business Program. This program is supporting thousands of small to medium Victorian businesses to reduce their energy costs through the subsidised installation of solar panels.

Solar Victoria is committed to ensuring customers are treated fairly and receive the highest standards of consumer protection when purchasing solar. We are setting nation-leading standards to protect customers who purchase a solar system under the Solar Homes and Solar for Business programs.

1.4 About our rebates

For more detailed information about our rebates, including rebate values and eligibility criteria, see Solar Victoria rebates.

For rebate release dates, see Rebate values and release dates.

1.4.1 Solar PV rebate

Solar Victoria provides rebates to homeowners with existing homes, homes under construction, rental properties, community housing providers and business owners towards the cost of installing an eligible solar panel (PV) system, up to a maximum amount as listed on our website.

To further reduce the upfront cost of solar panel (PV), eligible Victorian property owners and rental providers can apply for an interest-free loan when they apply for the rebate.

Rental providers can apply for a rebate for the installation of an eligible solar PV system for up to two eligible rental properties per financial year. They can choose to repay the loan themselves or seek a contribution of up to 50 per cent of the cost of the loan repayment from the renter, over a four-year period.

See Solar panel (PV) rebate and Solar rebates for rental properties.

1.4.2 Solar battery rebate

Our battery rebate offers eligible households a rebate of up to a maximum amount, as listed on our website, on the cost of an eligible solar battery.

Households can have their solar panel (PV) system and battery installed at the same time and receive the battery rebate. However, eligibility requirements limit battery rebate applicants to only one Solar Victoria rebate meaning that an applicant having a solar PV system and battery installed will need to choose between solar PV rebate or a solar battery rebate.

See Solar battery rebate.

1.4.3 Hot water rebate

Our hot water rebate offers eligible households a rebate of 50 per cent up to a maximum amount, as listed on our website, on the installation of a solar hot water or heat pump system.

The hot water rebate is available for owner occupiers who are replacing an existing hot water system which is at least three years old. It is available for existing properties and not for homes under construction or rental properties.

New and existing solar PV customers can also apply for a hot water rebate, in conjunction with a solar PV rebate, if they meet the eligibility criteria. Solar Victoria also has a process for emergency hot water installations, so Victorians don’t have to wait if their system has broken down.

See Hot water rebate.

1.5 Acknowledgements

We consulted with key stakeholders in developing the Solar Victoria Notice to Market 2023–24 and carefully considered feedback in designing the recommendations and mandatory requirements.

Direct interviews with chosen representatives from key peak bodies and relevant government agencies were invaluable in designing requirements. We are confident they will help ensure safety and continue to achieve quality standards within the solar industry.

Representatives from the following agencies contributed to the Notice to Market 2023–24:

Energy Safe Victoria
Clean Energy Regulator
Clean Energy Council
Smart Energy Council
Fire Rescue Victoria
National Electrical and Communications Association
WorkSafe Victoria
Australian Energy Market Operator
Consumer Action Law Centre
Victorian Building Authority
Master Plumbers Victoria
Australian Renewables Agency
Energy Networks Australia.

We also conducted targeted engagement through the Solar Victoria Industry and Consumer Reference Group and with selected manufacturers, retailers and installers participating in our programs.

Section 2: Definitions

This section explains some of the words we frequently use within the Notice to Market.

Customer/Consumer

Customers/consumers are applicants for rebates under the Solar Homes and Solar for Business programs and/or persons who obtain a rebate or loan under those programs.

Installer

An installer of eligible systems, being eligible solar photovoltaic systems and ancillary equipment and/or solar battery systems and ancillary equipment and/or energy efficient hot water system within Solar Victoria’s programs.

Mandatory

Mandatory requirements must be satisfied for a participant to enter into Solar Victoria’s programs.

Where a participant no longer meets mandatory requirements, Solar Victoria may suspend or cancel participation in Solar Victoria’s programs at its discretion.

Participants must continue to meet the mandatory requirements at all times during their participation in Solar Victoria’s programs.

Other on-site workers

Other on-site personnel who are involved in the installation of eligible solar panel (PV), solar battery and/or energy efficient hot water systems within Solar Victoria’s programs, including but not limited to trades assistants, apprentices, etc.

Recommendation

Recommendations are optional and do not affect eligibility at the time of publication of this notice. They help to ensure Solar Victoria’s programs deliver the best outcomes for Victorians.

Recommendations signal to industry criteria that are likely to become mandatory in the future.

Industry participants should consider early adoption of recommendations and plan accordingly.

Retailer

A retailer of eligible solar photovoltaic systems and ancillary equipment and/or solar battery systems and ancillary equipment and/or solar hot water and heat pump systems which meet the programs’ mandatory eligibility criteria, and who is registered to participate in Solar Victoria’s programs as a retailer.

Section 3: How to access rebates

This section lists what is required for customers in our programs to access solar panel (PV), solar battery and hot water rebates.

solar panels on the roof and homes in the green field

For the purposes of this Notice to Market, please read 'battery rebates' as 'battery loans'. Solar battery rebates closed on 30 June 2023.

3.1 Solar panel (PV), battery and hot water rebates

3.1.1 Mandatory portal requirements

All solar panel (PV), solar battery and hot water retailers wishing to claim a rebate through Solar Victoria’s programs must be registered on the Solar Victoria portal (‘the portal') before an installation occurs.

For details on how to register, see:

The portal enables retailers to upload customer quotes and be paid for the rebate/ loan amounts that must be passed through to eligible customers. Service Victoria and State Trustees are delivery partners.

Rebates and loans are only available to customers after they have received confirmation of their eligibility and have been notified that they may proceed with the installation by Solar Victoria.

Rebates are only paid to retailers who have received confirmation of a customer’s eligibility prior to installation.

3.2 Accessing other rebates

Customers of the solar for community housing rebate streams cannot access rebates via the Solar Victoria portal.

Section 4: Requirements for all solar PV rebates

This section lists requirements that retailers and installers, systems and products must satisfy across all solar PV rebate streams. It also includes recommendations.

4.1 Solar PV retail business and workforce requirements

Retail business and workforce requirements apply to all solar PV rebate streams for owner-occupiers, renters, community housing and businesses. They aim to enhance safety and quality by maintaining rigorous standards and developing a level playing field within the industry.

For more information about training requirements in this section, including how to enrol, see Training and workforce development.

4.1.1 All solar PV retailers: mandatory retail business requirements

Mandatory: All authorised solar PV retailers must be a signatory to the New Energy Tech Consumer Code (NETCC) program administered by the Clean Energy Council (CEC) and maintain the status of NET Approved Seller in order to remain an authorised solar retailer under our programs.

Why:
- The NETCC replaces the Approved Solar Retailer Code of Conduct as a set of service standards and consumer protections that build on the previous Code, expanding it to new energy technology beyond solar to batteries, electric vehicle chargers and more.
- The Code requires solar retailers to commit to quality service and stronger consumer protections than Australian Consumer Law and the national small-scale renewable energy certificate (STC) scheme provide for.
- New signatories to the NETCC undergo a stringent application process and are subject to a monitoring, compliance, and sanctions regime.
- Becoming a NET Approved Seller and authorised solar retailer highlights a commitment to high standards across sales and marketing, quotes and contracts, delivery and installation, and warranties and support.
- Administered by the CEC, the NETCC was initially approved by the ACCC and is governed by an independent council of industry and consumer bodies including Energy Consumers Australia, Consumer Action Law Centre and Energy Networks Australia. Compliance with and enforcement of the code is undertaken by an independent monitoring and compliance panel.
- More information:
  - New Energy Tech Consumer Code
  - Become an authorised solar retailer or installer
Mandatory: No prosecutions under the Occupational Health and Safety Act 2004 and/or the Occupational Health and Safety Regulations 2017 (or equivalent legislation/ regulations in other Australian jurisdictions) resulting in a plea of guilty or a finding of guilt in the past three years.

Why:
- Compliance with relevant occupational health and safety acts and regulations protect the health, safety and welfare of employees and other people at work.
- Confirming compliance with relevant occupational health and safety acts and regulations aims to ensure that the health and safety of employees and the public are not put at risk by work activities.
Mandatory: Confirmation all workers engaged to install solar PV systems have attained:
- CPCCWHS1001 Prepare to work safely in the construction industry accredited unit of competency (White Card/construction induction card).
- VU22744 Work safely in the solar industry training unit certification.
Why:
- System retailers are responsible for ensuring workers are appropriately trained to perform high-risk work.
- Retailers must perform due diligence to ensure all workers meet the regulated and contractual requirements of participating in Solar Victoria’s programs.
Mandatory: All solar PV retailers must maintain a record of all eligible systems installed under Solar Victoria’s programs. The record shall include the make, model, serial numbers, the time, date, and address of installation, for all eligible systems.

The records must be made available to Solar Victoria upon request.

Why:
- To proactively assist original equipment manufacturers (OEMs), regulators, and government bodies in the event of a product safety recall or other related product issue.
- To enable tracking of where products are located for the purpose of end-of-life management.
Mandatory: All authorised solar PV retailers to provide a minimum five year whole-of-system warranty for all eligible systems under Solar Victoria’s programs (including quality of work).

Retailers must also provide the customer with documentation confirming the terms and conditions of the warranty, and who to contact in the event of a product failure.

Why:
- Solar Victoria is aiming to improve program controls to protect consumers and meet compliance requirements.
- Updates to the Terms and Conditions for participation in Solar Victoria programs requires retailers to:
  - Express the warranty requirement as simply and clearly as possible.
  - Make a declaration when they apply to participate in the programs that they agree to provide the warranty.
  - Make a statement that they have provided the customer with documentation confirming the terms and conditions of the warranty and who to contact in the event of a product failure.
  - State that the warranty and responsibilities, in relation to installation, continue to operate after a retailer is suspended or otherwise ceases to participate in Solar Victoria’s programs.
Mandatory: Compliance with the Victorian Government's ban on electronic waste to landfill.

Why:
- The Victorian Government has banned e-waste from landfill in Victoria, effective 1 July 2019. E-waste is growing three times faster than general municipal waste in Australia, and it contains both valuable and hazardous materials that can be recovered when they reach the end of their working life.
- The Waste Management Policy (e-waste) was approved by the Executive Council on 26 June 2018 and gazetted on 28 June 2018. The Victorian Government Gazette e-waste order can be found on pages 1457 to 1463.
- E-waste describes any device which requires an electro- magnetic current (including anything with a plug, cord or battery) to operate and includes all solar products at the end of their useful life i.e. panels, inverter and energy storage equipment.
- More information: Managing e-waste.
Mandatory: Confirmation all workers engaged to install systems have successfully completed training and/or technical mentoring as required by Solar Victoria from time to time.

Why:
- Solar Victoria’s training and technical mentoring are industry validated and customised for the solar industry in consultation with subject matter experts.
- Training and technical mentoring mandated by Solar Victoria will be available to complete prior to the mandatory completion date set by Solar Victoria for each module.
- Solar Victoria will provide reasonable notice of mandatory training and/or technical mentoring on its website at Training and Workforce Development.

4.1.2 All solar PV retailers – recommendations for retail business

Recommended: Registered with Energy Safe Victoria as a Registered Electrical Contractor.

Why:
- Where a solar PV retailer is also a registered electrical contractor the entity is subject to the Electrical Safety Act 1998. Registered electrical contractors are obliged to provide safety certificates to parties for whom electrical work is carried out.
- Registration as a Registered Electrical Contractor, places greater responsibility on the retailer to ensure worker and customer safety.
Recommended: Main business location listed as “Victoria” according to the Australian Government’s Australian Business Register.

Why:
- A key element of Solar Victoria’s programs concerns driving job creation with strong local content and industry development to build local supply chains. Prioritising businesses with a main business location of Victoria contributes to achieving this.
Recommended: Retailers and/or installers offer end-of-life management programs, during product replacement or disposal, with service provider/s certified to AS 5377:2022 - Collection, storage, transport and treatment of end-of-life electrical and electronic equipment.

Why:
- Solar Victoria’s programs aim to support Victoria’s emerging circular economy by encouraging best practice approaches and outcomes for PV products and materials at the end of their lifecycle.
- AS 5377:2022 establishes Australia’s best practice benchmark for the collection, storage, transport and treatment of end-of-life electrical and electronic equipment.
- Future eligibility and installation requirements will be updated periodically. In particular, Solar Victoria recognises the national stewardship approach underway for PV products and materials at the end of their lifecycle.
Recommended: Provide solar PV system owners with a financial performance estimate.

Why:
- Typically, customers purchase solar PV systems to reduce their electricity bills. However, under current Australian Standards, system owners are only required to receive an electricity performance estimate with no consideration of estimated cost savings.
- Greater transparency of the financial benefits of installing solar PV systems empowers customers to make informed decisions.
Recommended: All workers engaged to install solar PV systems have attained CPCCCM2010B (or RIIWHS204) Work Safely at Heights accredited unit of competency.

See Working safely in solar.

Why:
- System retailers are responsible for ensuring workers are appropriately trained to perform high-risk work.
- The Course in Working Safely in the Solar Industry is an accredited training program and provides vocational outcomes for persons wishing to gain the skills and knowledge required for the safe installation of solar systems.
Recommended: Undertake free business mentoring sessions from Solar Victoria’s approved provider. See Business mentoring and support.

Why:
- Experienced business consultants have been engaged to help participants in our programs make informed decisions to improve their business through tailored and confidential one-on-one mentoring sessions.
Recommended: We recommend that panels are guaranteed to deliver 90 per cent production at 10 years and 80 per cent at 25 years, in line with industry standard PV panel performance warranties.

Why:
- To ensure households receive high quality products that do not suffer from a significant drop in production over their lifetime.
- Solar Victoria to explore methods to promote industry testing capabilities, with industry and consumers.
Recommended: We recommend that solar PV retailers advise system owners of the Victorian Energy Compare website and how to utilise the solar saver tool prior to installing a solar system.

Why:
- The Victorian Energy Compare website is a Victorian Government initiative that includes a solar savings calculator using NMI (National Mering Identifier) specific data.
- The solar calculator can be used by homeowners to compare the proposed solar system to their actual usage and tariff structure.
- Solar Victoria informs all rebate recipients in their welcome pack to use the Victorian Energy Compare website to calculate how much money they could save on energy bills by installing solar panels.
- Other ways Solar Victoria promotes use of the Victorian Energy Compare include:
  - Householder e-newsletter
  - Buyers Guides
  - consumer education activities, including events.
- Victorian Energy Compare can be accessed at compare.energy.vic.gov.au and the solar calculator at Solar Savings Calculator.

4.1.3 All solar PV installers – mandatory workforce requirements

Mandatory: Holds current Clean Energy Council accreditation.

Why:
- Accreditation confirms an individual has undertaken industry specific training relevant to the installation of solar PV systems.
- The accreditation scheme includes continuous professional development requirements and a compliance regime.
- Accreditation is currently a requirement under the Federal Government’s Small-scale Renewable Energy Scheme (SRES).
Mandatory: Holds an unrestricted (A Grade) electrical licence issued by Energy Safe Victoria or holds equivalent Australian interstate electrical licence with mutual recognition by Energy Safe Victoria.
Why:
- In accordance with the Electricity Safety (General) Regulations 2019 and Electricity Safety Act 1998, complete installation of a grid-connected solar PV system qualifies as prescribed electrical installation work and must therefore be done by a licensed electrician.
Mandatory: Has no prosecutions under the Occupational Health and Safety Act 2004 and/or the Occupational Health and Safety Regulations 2017 (or equivalent legislation/ regulations in other Australian jurisdictions) resulting in a plea of guilty or a finding of guilt in the past three years.

Why:
- Compliance with relevant occupational health and safety acts and regulations protect the health, safety and welfare of employees and other people at work.
- Confirming compliance with relevant occupational health and safety acts and regulations aims to ensure that the health and safety of employees and the public are not put at risk by work activities.
Mandatory: Inverters must be set to comply with Distributed Network Service Provider (DNSP) connection agreements, including but not limited to, being correctly configured with the “Australia A” setting prior to connection and on-going utilisation.

Why:
- Victorian DNSPs have mandated unified power quality response mode settings, defined by the “Australia A” configuration mode within AS/NZS 4777.2:2020 - Grid connection of energy systems via inverters, Part 2: Inverter requirements.
- All installations must comply with DNSP network connection agreements.
- See Energy Network Australia’s publication Power Quality Response Mode Settings.
Mandatory: Has attained the VU22744 Work safely in the solar industry accredited unit of competency.

See Working safely in solar.

Why:
- Work safely in the solar industry is a solar-specific safety training unit including customised working at heights, lockout and energisation requirements, identifying and reporting on asbestos, etc.
- A sector advisory group identified a skills gap in the solar industry and developed this training unit. The advisory groups was led by the Office of the Victorian Skills Commissioner and included representatives from WorkSafe, Solar Victoria, the Electrical Trades Union, the Clean Energy Council, the Plumbing Pipes Trades and Employee Union, Master Plumbers, the National Electrical and Communications Association and multiple solar retailers.
- Completion of Work safely in the solar industry is a work, health and safety control measure.
Mandatory: Has attained the CPCCWHS1001 Prepare to work safely in the construction industry accredited unit of competency (White Card/construction induction card).

See Working safely in solar.

Why:
- White Card training sets out requirements for performing safe work practices, identifying risks and satisfying work requirements.
- Occupational Health and Safety Regulations 2017 state that construction induction training must be undertaken by workers engaged in construction and the installation of electricity services.
- Completion of White Card training is a work, health and safety risk control measure.
Mandatory: Confirmation all workers engaged to install systems have successfully completed training and/or mentoring as required by Solar Victoria from time to time.

Why:
- Solar Victoria’s training and technical mentoring are industry validated and customised for the solar industry in consultation with subject matter experts.
- Training and technical mentoring mandated by Solar Victoria will be available to complete prior to the mandatory completion date set by Solar Victoria.
- Solar Victoria will provide reasonable notice of mandatory training and/or technical mentoring on its website at Training and Workforce Development.

4.1.4 All solar PV installers – recommendation for workforce

Recommended: Has attained CPCCCM2010B (or RIIWHS204) Work Safely at Heights accredited training unit.

See Working safely in solar.

Why:
- This training sets out the requirements to work safely on construction sites where the work activity involves working above 1.5 metres from ground level and where fall protection measures are required.
- Completion of Work Safely at Heights training is a work, health and safety risk control measure.
Recommended: Has attained 22515VIC Course in Working Safely in the Solar Industry accredited course.

See Working safely in solar.

Why:
- The Course in Working Safely in the Solar Industry is an accredited training program and provides vocational outcomes for persons wishing to gain the skills and knowledge required for the safe installation of solar systems.
- Training content includes Work safely in the solar industry (a training unit developed and customised for the solar industry), White Card/construction induction training, first aid and working at heights.
Recommended: Install ‘Non-load break DC disconnection points’ where appropriate, in lieu of rooftop DC isolators, in accordance with AS/NZS 5033:2021 - Installation and safety requirements for photovoltaic (PV) arrays.

Why:
- Non-load break disconnection devices’ may in certain cases provide increased consumer safety outcomes over rooftop DC Isolators.
- Rooftop DC isolators if installed incorrectly (or damaged over time) can suffer from internal arcing due to water ingress and subsequent fire risks.
- AS/NZS 5033:2021 offers a choice to installers to either instate a rooftop DC isolator or a DC ‘disconnection point’ according to the requirements set out in the Standard.
Recommended: We recommend that solar PV installers advise system owners of the Victorian Energy Compare website and how to utilise the solar saver tool prior to installing a solar system.

Why:
- The Victorian Energy Compare website is a Victorian Government initiative that includes a solar savings calculator using NMI (National Mering Identifier) specific data.
- The solar calculator can be used by homeowners to compare the proposed solar system to their actual usage and tariff structure.
- Solar Victoria informs all rebate recipients in their welcome pack to use the Victorian Energy Compare website to calculate how much money they could save on energy bills by installing solar panels.
- Other ways Solar Victoria promotes use of the Victorian Energy Compare website include:
  - Householder e-newsletter
  - Buyers Guides
  - consumer education activities, including events.
Victorian Energy Compare can be accessed at compare.energy.vic.gov.au and the solar calculator at Solar Savings Calculator.
Recommended: Retailers and/or installers offer end-of-life management programs, during product replacement or disposal, with service provider/s certified to AS 5377:2022 - Collection, storage, transport and treatment of end-of-life electrical and electronic equipment.

Why:
- Solar Victoria’s programs aim to support Victoria’s emerging circular economy by encouraging best practice approaches and outcomes for materials at the end of their lifecycle.
- AS 5377:2022 establishes Australia’s best practice benchmark for the collection, storage, transport and treatment of end-of-life electrical and electronic equipment.
- Future eligibility and installation requirements will be updated periodically. In particular, Solar Victoria recognises the national stewardship approach underway for PV products and materials at the end of their lifecycle.

4.1.5 Other on-site solar PV workers – mandatory workforce requirements

Mandatory: Has attained the VU22744 Work safely in the solar industry accredited unit of competency.

See Working safely in solar.

Why:
- Work safely in the solar industry is a solar-specific safety training unit including customised working at heights, lockout and energisation requirements, identifying and reporting on asbestos, etc.
- A sector advisory group identified a skills gap in the solar industry and developed this training unit. The advisory groups was led by the Office of the Victorian Skills Commissioner and included representatives from WorkSafe, Solar Victoria, the Electrical Trades Union, the Clean Energy Council, the Plumbing Pipes Trades and Employee Union, Master Plumbers, the National Electrical and Communications Association and multiple solar retailers.
- Completion of Work safely in the solar industry is a work, health and safety control measure.
Mandatory: Has attained the CPCCWHS1001 Prepare to work safely in the construction industry accredited unit of competency (White Card/construction induction card).

See Working safely in solar.

Why:
- White Card training sets out requirements for performing safe work practices, identifying risks and satisfying work requirements.
- Occupational Health and Safety Regulations 2017 state that construction induction training must be undertaken by workers engaged in construction and the installation of electricity services.
- Completion of White Card training is a work, health and safety risk control measure.
Mandatory: Confirmation all workers engaged to install systems have successfully completed training and/or mentoring as required by Solar Victoria from time to time.

Why:
- Solar Victoria’s training and technical mentoring are industry validated and customised for the solar industry in consultation with subject matter experts.
- Training and technical mentoring mandated by Solar Victoria will be available to complete prior to the mandatory completion date set by Solar Victoria.
- Solar Victoria will provide reasonable notice of mandatory training and/or technical mentoring on its website at Training and Workforce Development.

4.1.6 All other on-site solar workers – recommendations for workforce

Recommended: Has attained CPCCCM2010B (or RIIWHS204) Work Safely at Heights accredited training unit.

See Working safely in solar.

Why:
- This training sets out the requirements to work safely on construction sites where the work activity involves working above 1.5 metres from ground level and where fall protection measures are required.
- Completion of Work Safely at Heights training is a work, health and safety risk control measure.
Recommended: Has attained 22515VIC Course in Working Safely in the Solar Industry accredited course.

See Working safely in solar.

Why:
- The Course in Working Safely in the Solar Industry is an accredited training program and provides vocational outcomes for persons wishing to gain the skills and knowledge required for the safe installation of solar systems.
- Training content includes Work safely in the solar industry (a training unit developed and customised for the solar industry), White Card/construction induction training, first aid and working at heights.

4.2 Solar PV system and product requirements

The following system and product requirements apply to all solar PV rebate streams for owner-occupiers, renters, community housing and eligible businesses. They aim to enhance safety and quality by maintaining rigorous standards and ensuring products are future-fit.

4.2.1 Solar PV inverters – mandatory requirements

Mandatory: Listed on the Solar Victoria inverter product list

Why:
- This listing confirms inverters meet additional requirements, above minimum industry standards, to be eligible to participate in Solar Victoria’s programs.
Mandatory: Listed on the Clean Energy Council’s Approved Inverter List.

Why:
- This listing confirms, via certified evidence, inverters meet minimum product standards for usage in Australia.
- Listing is a requirement under the Federal Government’s Small-scale Renewable Energy Scheme (SRES).
Mandatory: Inverter(s) must have internet capability (the ability to share data via the World Wide Web) and an on-board communication port that can be used for a physical connection to another device (e.g. via ethernet, USB or RS-232).

Further, if an inverter can communicate wirelessly in a manner similar to an on-board communication port (for example by providing a secure Application Programming Interface or API over Wi-Fi) that can be used for a connection to another device, this may be utilised in lieu of a physical communication port.

Why:
- Internet capability and an on-board communication port (or equivalent) are minimum infrastructure requirements to enable communication between inverter energy systems and third parties.
- Systems with these minimum requirements may participate in future energy markets and/or dynamic connection arrangements.
Effective from 1 March 2024

Mandatory: Solar PV inverters shall be listed on Clean Energy Council’s Approved Inverter list to conform to IEEE 2030.5-2018 and Australia's Common Smart Inverter Profile (CSIP)-AUS.

Compliance with this requirement can be achieved via direct inverter integration, an external control system or via a vendor cloud - or equivalent.

This requirement excludes battery inverters which will be considered for inclusion in 2024. Exceptions for off-grid systems will be provided on a case- by-case basis.

Why:
- Industry adoption of IEEE 2030.5-2018 and Common Smart Inverter Profile (CSIP)-AUS inverters will allow for the future implementation of dynamic exports by Distributed Network Service Providers (DNSPs), enabling more rooftop solar to be installed.
- The lack of dynamic export functionality within the grid may require DNSPs to prevent more rooftop solar PV from being installed and throttle the solar industry.
- Exceptions apply for battery inverters, due to the time required for industry to be ready.
Mandatory: To provide a minimum five year whole-of-product warranty on all major components listed as:
- Inverters.
The systems must be serviced as per the manufacturer’s guidelines to maintain warranty.

Why:
- Solar Victoria is aiming to improve program controls to protect consumers and meet compliance requirements.
- Updates to the terms and conditions for participation in Solar Victoria’s programs requires retailers to:
  - express the warranty requirement as simply as possible and make it available on their website
  - state that the warranty and responsibilities about installation continue to operate after a retailer is suspended or otherwise ceases to participate in Solar Victoria’s programs.
Mandatory: Inverter(s) must comply with AS/NZS 4777.2:2020 - Grid connection of energy systems via inverters, Part 2: Inverter requirements.

Why:
- The latest release of AS/NZS 4777.2 includes key new inverter capabilities related to increased grid support features, disturbance ride-through capabilities and test procedure clarity, as well as product requirements for inbuilt DC isolation devices.
  This Standard was prepared by the Joint Standards Australia/Standards New Zealand Committee EL-042, Renewable Energy Power Supply Systems and Equipment, to supersede AS/NZS 4777.2:2015 - Grid connection of energy systems via inverters, Part 2: Inverter requirements.

4.2.2 Solar PV inverters – recommendations

Recommended: Includes remote monitoring (proprietary or third party) via secure connection.

Why:
- Monitoring facilitates greater consumer energy management and engagement.
- Monitoring facilitates system fault and performance analysis.
Recommended: The inverters should only have the power quality response mode - region settings listed in AS/NZS 4777.2:2020 - Grid connection of energy systems via inverters, Part 2: Inverter requirements, with “Australia A” listed as the default setting.

A user should also be able to easily view the current setting on the inverter’s digital display or software portal.

Why:
- Distributed Network Service Providers (DNSPs) have detected that many new inverter installations are not set to the correct region setting.
- Removal of old grid settings and having “Australia A” as the default setting reduces the chance of the incorrect setting being used.
- Visibility of the power quality response region settings will allow for inspectors to easily check that the right setting has been selected.
Recommended: Ensure consumers are able to view both solar generation and energy consumption via a software solution supplied as part of the installation of the solar PV system.

Why:
- Solar Victoria wants to ensure consumers (and their authorised agents) can freely and easily access data from their meter, locally so that they can optimise their generation and consumption to reduce their bills.
- If consumers can’t access this via their PV or battery inverter app, they can use an ‘In-Home Display’ e.g., Powerpal or Emerald Planet connected to their Smart Meter. Alternatively, consumers can request this data the day after (not live) from their Distributed Network Service Provider (DNSP).
Recommended: Retailers and/or installers offer end-of-life management programs, during product replacement or disposal, with service provider/s certified to AS 5377:2022 - Collection, storage, transport and treatment of end-of-life electrical and electronic equipment.

Why:
- Solar Victoria’s programs aim to support Victoria’s emerging circular economy by encouraging best practice approaches and outcomes for materials at the end of their lifecycle.
- AS 5377:2022 establishes Australia’s best practice benchmark for the collection, storage, transport and treatment of end-of-life electrical and electronic equipment.
- Future eligibility and installation requirements will be updated periodically. In particular, Solar Victoria recognises the national stewardship approach underway for PV products and materials at the end of their lifecycle.
Recommended: The installed system should include an open communication protocol.

Why:
- Open communication protocols support third party (e.g. aggregator, platform provider, distribution network service provider, distribution service operator, etc) visibility, communication and orchestration.
- Systems with open communication protocols may participate in future energy markets and/or dynamic connection arrangements.
Recommended: Inverter energy system capable of switching external loads (via inverter or third-party device).

Why:
- The functionality to switch loads facilitates increased self-consumption of generated solar power resulting in better financial outcomes for households and optimises integration with the grid.
Recommended: Arc Circuit Fault Interruption (ACFI) to IEC 63027:2019 - DC arc fault detection and interruption in photovoltaic power systems where a string inverter is installed.

Why:
- Arc fault protection can reduce the likelihood of sustained arcing through early detection and protection increasing safety outcomes.
- The IEC 63027:2019 standard applies to equipment used for the detection and optionally the interruption of electric DC arcs in photovoltaic (PV) system circuits.

4.2.3 Solar PV modules – mandatory requirements

Mandatory: Listed on the Solar Victoria solar PV product list.
Why:
- This listing confirms PV modules meet the requirements, above minimum industry standards, to be eligible to participate in Solar Victoria’s programs.
Mandatory: Listed on the Clean Energy Council’s Approved Module List.
Why:
- This listing confirms, via certified evidence, solar PV modules meet minimum product standards for usage in Australia.
- Listing is currently a requirement under the Federal Government’s Small-scale Renewable Energy Scheme (SRES).
Mandatory: Listed by the Clean Energy Regulator (CER) as a participating brand in the joint CER and industry Solar Panel Validation (SPV) Initiative.
Why:
- Participation in this initiative is a precursor to validation. Validation confirms PV modules are:
  - genuine (e.g. not counterfeit)
  - approved as per the Clean Energy Council’s approved products list
  - backed by manufacturer’s warranties
  - meet Australian Standards
  - eligible for Small Scale Technology Certificates (STCs) and rebates under Solar Victoria’s programs.
- At least 64 manufacturers and importers participate in the validation initiative.
Mandatory: To provide a minimum five year whole-of-product warranty on all major components listed as:
- Photovoltaic Modules
The systems must be serviced as per the manufacturer’s guidelines to maintain warranty.
Why:
- Solar Victoria is aiming to improve program controls to protect consumers and meet compliance requirements.
- Updates to the terms and conditions for participation in Solar Victoria’s programs requires retailers to:
  - express the warranty requirement as simply as possible and make it available on their website
  - state that the warranty and responsibilities about installation continue to operate after a retailer is suspended or otherwise ceases to participate in Solar Victoria’s programs.

4.2.4 Solar PV modules – recommendations

Recommended: Provision of an electronic customer record confirming installed solar PV modules are verified as part of the joint Clean Energy Regulator (CER) and industry Solar Panel Validation Initiative.

Why:
- Validation provides customers with an electronic record of confirmation that their installed solar panels are verified as part of the initiative.
- The record includes information such as the make and model of the solar PV modules, serial numbers, the time and date of installation and the location.
- Validation via this initiative confirms solar PV modules are genuine, approved (as per the Clean Energy Council’s approved products list), backed by manufacturers warranties, meet Australian Standards, and are eligible for Small Scale Technology Certificates (STCs) and rebates under Solar Victoria’s programs.
Recommended: VDE Quality Tested or Certified to IEC 62941:2019 - Terrestrial photovoltaic (PV) modules - Quality system for PV module manufacturing

Why:
- VDE quality tested and IEC 62941:2019 certified solar PV modules are those that have demonstrated a higher degree of quality assurance, predominately in the manufacturing process.
Recommended: Certified to IEC 62804 - Photovoltaic (PV) modules – Test methods for the detection of potential-induced degradation – Part 1: Crystalline silicon.

Why:
- Certification to IEC 62804 ensures solar PV modules offer greater durability against forms of accelerated degradation resulting in better long-term performance and reliability.
- This standard only applies to crystalline solar PV modules. That is, other topologies (technology types) are not covered. This standard is especially relevant in higher voltage solar PV arrays.
Recommended: We recommend panels are guaranteed to deliver 90 per cent production at 10 years and 80 per cent at 25 years, in line with industry standard PV panel performance warranties.

Why:
- To ensure households receive high quality products that do not suffer from a significant drop in production over their lifetime.
- Solar Victoria will also explore methods to promote industry testing capabilities, with industry and consumers.
Recommended: Retailers and/or installers offer end-of-life management programs, during product replacement or disposal, with service provider/s certified to AS 5377:2022 - Collection, storage, transport and treatment of end-of-life electrical and electronic equipment.

Why:
- Solar Victoria’s programs aim to support Victoria’s emerging circular economy by encouraging best practice approaches and outcomes for materials at the end of their lifecycle.
- AS 5377:2022 establishes Australia’s best practice benchmark for the collection, storage, transport and treatment of end-of-life electrical and electronic equipment.
- Future eligibility and installation requirements will be updated periodically. In particular, Solar Victoria recognises the national stewardship approach underway for PV products and materials at the end of their lifecycle.

Section 5: Requirements for solar battery rebates

This section lists requirements that retailers and installers, systems and products must satisfy under the solar battery rebate stream. It also includes recommendations.

two battery installers are wearing yellow blue tops and installing battery to a house

For the purposes of this Notice to Market, please read 'battery rebates' as 'battery loans'. Solar battery rebates closed on 30 June 2023.

5.1 Solar battery retail business and workforce requirements

The following retail business and workforce requirements apply to Solar Homes battery rebates. They aim to enhance safety and quality by maintaining rigorous standards and developing a level playing field within the industry.

For more information about training requirements in this section, including how to enrol, see Training and workforce development.

5.1.1 All solar battery retailers – mandatory retail business requirements

Mandatory: All authorised solar battery retailers must be a signatory to the New Energy Tech Consumer Code (NETCC) program administered by the Clean Energy Council (CEC), and maintain the status of NET Approved Seller in order to remain an authorised solar retailer under our programs.

Why:
- The NETCC replaces the Approved Solar Retailer Code of Conduct as a set of service standards and consumer protections that build on the previous Code, expanding it to new energy technology beyond solar to batteries, electric vehicle chargers and more.
- The Code requires solar retailers to commit to quality service and stronger consumer protections than Australian Consumer Law and the national small-scale renewable energy certificate (STC) scheme provide for.
- New signatories to the NETCC undergo a stringent application process and are subject to a monitoring, compliance, and sanctions regime.
- Becoming a NET Approved Seller and authorised solar retailer highlights a commitment to high standards across sales and marketing, quotes and contracts, delivery and installation, and warranties and support.
- Administered by the CEC, the NETCC was initially approved by the ACCC and is governed by an independent council of industry and consumer bodies including Energy Consumers Australia, Consumer Action Law Centre and Energy Networks Australia. Compliance with and enforcement of the code is undertaken by an independent monitoring and compliance panel.
- More information:
  - New Energy Tech Consumer Code
  - Become an authorised solar retailer or installer
Mandatory: No prosecutions under the Occupational Health and Safety Act 2004 and/or the Occupational Health and Safety Regulations 2017 (or equivalent legislation/ regulations in other Australian jurisdictions) resulting in a plea of guilty or a finding of guilt in the past three years.

Why:
- Compliance with relevant occupational health and safety acts and regulations protect the health, safety and welfare of employees and other people at work.
- Confirming compliance with relevant occupational health and safety acts and regulations aims to ensure that the health and safety of employees and the public are not put at risk by work activities.
Mandatory: Confirmation all workers engaged to install solar battery systems have attained:
- VU22744 Work safely in the solar industry training unit certification.
- CPCCWHS1001 Prepare to work safely in the construction industry accredited unit of competency (White Card/construction induction card).
Why:
- System retailers are responsible for ensuring workers are appropriately trained to perform high-risk work.
- Retailers must perform due diligence to ensure all workers meet the regulated and contractual requirements of participating in Solar Victoria’s programs.
Mandatory: All solar battery retailers must maintain a record of all eligible systems installed under Solar Victoria’s programs. The record shall include the make, model, serial number/s, the time, date, and address of installation, for all eligible systems.

The records must be made available to Solar Victoria upon request.

Why:
- To proactively assist original equipment manufacturers (OEMs), regulators, and government bodies in the event of a product safety recall or other related product issue.
- To enable tracking of where products are located for the purpose of end-of-life management.
Mandatory: All authorised solar battery retailers to provide a minimum five year whole-of-system warranty for all eligible systems under Solar Victoria’s programs (including quality of work).

Retailers must also provide the customer with documentation confirming the terms and conditions of the warranty, and who to contact in the event of a product failure.

Why:
- Solar Victoria is aiming to improve program controls to protect consumers and meet compliance requirements.
- Updates to the terms and conditions for participation in Solar Victoria’s programs requires retailers to:
  - express the warranty requirement as simply and clearly as possible
  - make a declaration when they apply to participate in the programs that they agree to provide the warranty
  - make a statement that they have provided the customer with documentation confirming the terms and conditions of the warranty and who to contact in the event of a product failure
  - state that the warranty and responsibilities, in relation to installation, continue to operate after a retailer is suspended or otherwise ceases to participate in Solar Victoria’s programs.
Mandatory: Compliance with the Victorian Government's ban on electronic waste to landfill.
- The Victorian Government has banned e-waste from landfill in Victoria, effective 1 July 2019. E-waste is growing three times faster than general municipal waste in Australia, and it contains both valuable and hazardous materials that can be recovered when they reach the end of their working life.
- The Waste Management Policy (e-waste) was approved by the Executive Council on 26 June 2018 and gazetted on 28 June 2018. The Victorian Government Gazette e-waste order can be found on pages 1457 to 1463.
- E-waste describes any device which requires an electro- magnetic current (including anything with a plug, cord or battery) to operate and includes all solar products at the end of their useful life i.e. panels, inverter an energy storage equipment.
- More information, see Managing e-waste.
Mandatory: Confirmation all workers engaged to install systems have successfully completed training and/or mentoring as required by Solar Victoria from time to time.

Why:
- Solar Victoria’s training and technical mentoring are industry validated and customised for the solar industry in consultation with subject matter experts.
- Training and technical mentoring mandated by Solar Victoria will be available to complete prior to the mandatory completion date set by Solar Victoria.
- Solar Victoria will provide reasonable notice of mandatory training and/or technical mentoring on its website at Training and Workforce Development.

5.1.2 All solar battery retailers – recommendations for retail business

Recommended: Registered with Energy Safe Victoria as a Registered Electrical Contractor.

Why:
- Where a solar battery retailer is also a registered electrical contractor the entity is subject to the Electrical Safety Act 1998. Registered electrical contractors are obliged to provide safety certificates to parties for whom electrical work is carried out.
- While registration as a Registered Electrical Contractor is not a mandatory requirement for the provision of electrical services, it places greater responsibility on the retailer to ensure worker and customer safety.
Recommended: Main business location listed as “Victoria” according to the Australian Government’s Australian Business Register (Australian Government website).

Why:
- A key element of Solar Victoria’s programs concerns driving job creation with strong local content and industry development to build local supply chains. Prioritising businesses with a main business location of Victoria contributes to achieving this.
Recommended: Retailers and/or installers offer end-of-life management programs, during product replacement or disposal, with service provider/s certified to AS 5377:2022 - Collection, storage, transport and treatment of end-of-life electrical and electronic equipment.

Why:
- Solar Victoria’s programs aim to support Victoria’s emerging circular economy by encouraging best practice approaches and outcomes for materials at the end of their lifecycle.
- AS 5377:2022 establishes Australia’s best practice benchmark for the collection, storage, transport and treatment of end-of-life electrical and electronic equipment.
- Future eligibility and installation requirements will be updated periodically. In particular, Solar Victoria recognises the national stewardship approach underway for PV products and materials at the end of their lifecycle.
Recommended: We recommend that solar battery retailers advise system owners of the Victorian Energy Compare website and how to utilise the solar saver tool prior to installing a solar system.

Why:
- The Victorian Energy Compare website is a Victorian Government initiative that includes a solar savings calculator using NMI (National Mering Identifier) specific data.
- The solar calculator can be used by homeowners to compare the proposed solar system to their actual usage and tariff structure.
- Solar Victoria informs all rebate recipients in their welcome pack to use the Victorian Energy Compare website to calculate how much money they could save on energy bills by installing solar panels.
- Other ways Solar Victoria promotes use of the Victorian Energy Compare include:
  - Householder e-newsletter
  - Buyers Guides
  - consumer education activities, including events.
- Victorian Energy Compare can be accessed at compare.energy.vic.gov.au and the solar calculator at Solar Savings Calculator.
Recommended: Has completed training by the original equipment manufacturer (OEM) on the specific energy storage solution that is being installed.

Why:
- Installation requirements are specific to individual OEMs, and typical warranties require the installer to have been accredited by the OEM in addition to receiving basic battery installation training.
- Specific training increases the competence of installers across the sector and provides greater assurance for the safety of installations.
Recommended: Workers engaged to install solar battery systems have attained, CPCCCM2010B (or RIIWHS204) Work Safely at Heights accredited unit of competency.

See Working safely in solar.

Why:
- System retailers are responsible for ensuring workers are appropriately trained to perform high-risk work.
- This training sets out the requirements to work safely on construction sites where the work activity involves working above 1.5 metres from ground level and where fall protection measures are required.
- Completion of Work Safely at Heights training is a work, health and safety risk control measure.
Recommended: Workers engaged to install solar have attained 22515VIC Course in Working Safely in the Solar Industry accredited course.

Why:
- System retailers have a responsibility to ensure workers are appropriately trained to perform high-risk work.
- The Course in Working Safely in the Solar Industry is an accredited training program and provides vocational outcomes for persons wishing to gain the skills and knowledge required for the safe installation of solar systems.
- Training content includes Work safely in the solar industry (a training unit developed and customised for the solar industry), White Card/construction induction training, first aid and working at heights.
Recommended: Undertake free business mentoring sessions from Solar Victoria’s approved provider.

See Business mentoring and support.

Why:
- The experienced business consultants we have engaged can help participants in our programs make informed decisions to improve their business through tailored and confidential one-on-one mentoring sessions.

5.1.3 All solar battery installers – mandatory workforce requirements

Mandatory: Holds current Clean Energy Council installer accreditation with Battery Endorsement.

Why:
- Accreditation confirms an individual has undertaken industry specific training relevant to the installation of battery systems.
- The accreditation scheme includes continuous professional development requirements and a compliance regime.
Mandatory: Holds unrestricted (A Grade) electrical licence issued by Energy Safe Victoria or holds equivalent Australian interstate electrical licence with mutual recognition by Energy Safe Victoria.

Why:
- In accordance with the Electrical Safety (General) Regulations 2019, complete installation of a grid-connected solar battery system qualifies as prescribed electrical installation work and must therefore be done by a licensed electrician.
Mandatory: Has no prosecutions under the Occupational Health and Safety Act 2004 and/or the Occupational Health and Safety Regulations 2017 (or equivalent legislation/ regulations in other Australian jurisdictions) resulting in a plea of guilty or a finding of guilt in the past three years.

Why:
- Compliance with relevant occupational health and safety acts and regulations protect the health, safety and welfare of employees and other people at work.
- Confirming compliance with relevant occupational health and safety acts and regulations aims to ensure that the health and safety of employees and the public are not put at risk by work activities.
Mandatory: Has attained the CPCCWHS1001 Prepare to work safely in the construction industry accredited unit of competency (White Card/construction induction card).

See Working safely in solar.

Why:
- White Card training sets out requirements for performing safe work practices, identifying risks and satisfying work requirements.
- Occupational Health and Safety Regulations 2017 state that construction induction training must be undertaken by workers engaged in construction and the installation of electricity services.
- Completion of White Card training is a work, health and safety risk control measure.
Mandatory: Has attained the VU22744 Work safely in the solar industry accredited unit of competency.

See Working safely in solar.

Why:
- Work safely in the solar industry is a solar-specific safety training unit including customised working at heights, lockout and energisation requirements, identifying and reporting on asbestos, etc.
- A sector advisory group identified a skills gap in the solar industry and developed this training unit. The advisory group was led by the Office of the Victorian Skills Commissioner and included representatives from WorkSafe, Solar Victoria, the Electrical Trades Union, the Clean Energy Council, the Plumbing Pipes Trades and Employee Union, Master Plumbers, the National Electrical and Communications Association and multiple solar retailers.
- Completion of Work safely in the solar industry is a work, health and safety control measure.
Mandatory: Inverters must be set to comply with Distributed Network Service Provider (DNSP) connection agreements, including but not limited to, being correctly configured with the “Australia A” setting prior to connection and on-going application.

Why:
- Victorian DNSPs have mandated unified power quality response mode settings, defined by the “Australia A” configuration mode within AS/NZS 4777.2:2020 – Grid connection of energy systems via inverters, Part 2: Inverter requirements.
- All installations must comply with DNSP network connection agreements.
- See Energy Network Australia’s publication: Power Quality Response Mode Settings
Mandatory: Confirmation all workers engaged to install systems have successfully completed training and/or mentoring as required by Solar Victoria from time to time.

Why:
- Solar Victoria’s training and technical mentoring are industry validated and customised for the solar industry in consultation with subject matter experts.
- Training and technical mentoring mandated by Solar Victoria will be available to complete prior to the mandatory completion date set by Solar Victoria.
- Solar Victoria will provide reasonable notice of mandatory training and/or technical mentoring on its website at Training and Workforce Development.

5.1.4 All solar battery installers – recommendations for workforce

Recommended: We recommend that solar battery installers advise system owners of the Victorian Energy Compare website and how to utilise the solar saver tool prior to installing a solar system.

Why:
- The Victorian Energy Compare website is a Victorian Government initiative that includes a solar savings calculator using NMI (National Mering Identifier) specific data.
- The solar calculator can be used by homeowners to compare the proposed solar system to their actual usage and tariff structure.
- Solar Victoria informs all rebate recipients in their welcome pack to use the Victorian Energy Compare website to calculate how much money they could save on energy bills by installing solar panels.
- Other ways Solar Victoria promotes use of the Victorian Energy Compare website include:
  - Householder e-newsletter
  - Buyers Guides
  - consumer education activities, including events.
- Victorian Energy Compare can be accessed at compare.energy.vic.gov.au and the solar calculator at Solar Savings Calculator.
Recommended: Retailers and/or installers offer end-of-life management programs, during product replacement or disposal, with service provider/s certified to AS 5377:2022 - Collection, storage, transport and treatment of end-of-life electrical and electronic equipment.

Why:
- Solar Victoria’s programs aim to support Victoria’s emerging circular economy by encouraging best practice approaches and outcomes for materials at the end of their lifecycle.
- AS 5377:2022 establishes Australia’s best practice benchmark for the collection, storage, transport and treatment of end-of-life electrical and electronic equipment.
- Future eligibility and installation requirements will be updated periodically. In particular, Solar Victoria recognises the national stewardship approach underway for PV products and materials at the end of their lifecycle.
Recommended: Has attained CPCCCM2010B (or RIIWHS204) Work Safely at Heights accredited training unit.

See Working safely in solar.

Why:
- This training sets out the requirements to work safely on construction sites where the work activity involves working above 1.5 metres from ground level and where fall protection measures are required.
- Completion of Work Safely at Heights training is a work, health and safety risk control measure.
Recommended: Has attained 22515VIC Course in Working Safely in the Solar Industry accredited course.

See Working safely in solar.

Why:
- The Course in Working Safely in the Solar Industry is an accredited training program and provides vocational outcomes for persons wishing to gain the skills and knowledge required for the safe installation of solar systems.
- Training content includes Work safely in the solar industry (a training unit developed and customised for the solar industry), White Card/construction induction training, first aid and working at heights.

5.1.5 All other on-site solar battery workers – mandatory workforce requirements

Mandatory: Has attained the VU22744 Work safely in the solar industry accredited unit of competency.

See Working safely in solar.

Why:
- Work safely in the solar industry is a solar-specific safety training unit including customised working at heights, lockout and energisation requirements, identifying and reporting on asbestos, etc.
- A sector advisory group identified a skills gap in the solar industry and developed this training unit. The advisory group was led by the Office of the Victorian Skills Commissioner and included representatives from WorkSafe, Solar Victoria, the Electrical Trades Union, the Clean Energy Council, the Plumbing Pipes Trades and Employee Union, Master Plumbers, the National Electrical and Communications Association and multiple solar retailers.
- Completion of Work safely in the solar industry is a work, health and safety control measure.
Mandatory: Has attained the CPCCWHS1001 Prepare to work safely in the construction industry accredited unit of competency (White Card/construction induction card).

See Working safely in solar.

Why:
- White Card training sets out requirements for performing safe work practices, identifying risks and satisfying work requirements.
- Occupational Health and Safety Regulations 2017 state that construction induction training must be undertaken by workers engaged in construction and the installation of electricity services.
- Completion of White Card training is a work, health and safety risk control measure.
Mandatory: Confirmation all workers engaged to install systems have successfully completed training and/or mentoring as required by Solar Victoria from time to time.

Why:
- Solar Victoria’s training and technical mentoring are industry validated and customised for the solar industry in consultation with subject matter experts.
- Training and technical mentoring mandated by Solar Victoria will be available to complete prior to the mandatory completion date set by Solar Victoria.
- Solar Victoria will provide reasonable notice of mandatory training and/or technical mentoring on its website at Training and Workforce Development.

5.1.6 All other on-site solar battery workers – recommendations for workforce

Recommended: Has attained the VU22744 Work safely in the solar industry accredited unit of competency.

See Working safely in solar.

Why:
- Work safely in the solar industry is a solar-specific safety training unit including customised working at heights, lockout and energisation requirements, identifying and reporting on asbestos, etc.
- A sector advisory group identified a skills gap in the solar industry and developed this training unit. The advisory group was led by the Office of the Victorian Skills Commissioner and included representatives from WorkSafe, Solar Victoria, the Electrical Trades Union, the Clean Energy Council, the Plumbing Pipes Trades and Employee Union, Master Plumbers, the National Electrical and Communications Association and multiple solar retailers.
- Completion of Work safely in the solar industry is a work, health and safety control measure.
Recommended: Has attained 22515VIC Course in Working Safely in the Solar Industry accredited course.

See Working safely in solar.

Why:
- The Course in Working Safely in the Solar Industry is an accredited training program and provides vocational outcomes for persons wishing to gain the skills and knowledge required for the safe installation of solar systems.
- Training content includes Work safely in the solar industry (a training unit developed and customised for the solar industry), White Card/construction induction training, first aid and working at heights.

5.2 Solar battery system and product requirements

The following system and product requirements apply to all solar battery rebates. They aim to enhance safety and quality by maintaining rigorous standards and ensuring products are future-fit.

5.2.1 Overall energy storage system – mandatory requirements

Mandatory: Listed on the Solar Victoria battery product list and have the correct grid support parameters configured, including being set to ‘Australia A’ setting.

Why:
- Listing on our battery product list confirms that the battery system meets Solar Victoria’s criteria for safety, quality and technical capability.
- Components of the overall energy storage solution are each listed on the Clean Energy Council’s Approved Energy Storage and Power Conversion Equipment lists, confirming via certified evidence, the products meet minimum safety requirements for use in Australia.
- The CEC list has been refined for battery solutions that have been assessed to be ‘VPP-capable’, with technical capabilities aligned with AEMO’s NEM VPP Demonstration Program Minimum Capability Specifications that enable the battery to provide network support services, participate in virtual power plants and/or future distributed energy resource (DER) marketplaces.
- The systems on our battery product list have been assessed for technical capabilities including performance, safety, internet accessibility, security, and remote registration, monitoring and control.
- They represent one of first steps towards greater facilitation of DER in the network, as outlined by the Australian Open Energy Networks program and the reform program of California Rule 21 (amongst others).
- Applications for new battery solutions to be included on the Solar Victoria battery product list can be submitted by authorised retailers and original equipment manufacturers at Apply to the battery product list.
Mandatory: System installed in compliance with AS/NZS 5139:2019 - Electrical installations - Safety of battery systems for use with power conversion equipment.

Why:
- Battery installations are required to conform to AS/NZS 5139:2019 - Electrical installations - Safety of battery systems for use with power conversion equipment, a standard explicitly relating to the safe installation of modern battery systems.
Mandatory: Where an energy storage solution is installed in a room under the same roof as a residence (e.g. a garage or storeroom), a suitable smoke alarm shall be installed within that room. The smoke alarm shall be in accordance with AS 3786:2023 - Smoke alarms using scattered light, transmitted light or ionization.

It is recommended that wherever practicable to do so, the smoke alarm should be hard wired and be interconnected with other residence smoke alarms or have some secondary alert system within the residence.

Why:
- It is recommended to install a smoke alarm in the same room as an energy storage solution in the battery installation standard AS/NZS 5139:2019 - Electrical installations - Safety of battery systems for use with power conversion equipment.
- Safety is a top priority of Solar Victoria’s programs, and the installation of a smoke alarm reduces the risk of injury and property damage.
Mandatory: Energy storage device complies with the Australian Best Practice Guide: Battery Storage Equipment – Electrical Safety Requirements.

Why:
- This guide represents industry best practice in the safe installation of home battery systems.
- The guide has been developed by industry associations involved in renewable energy battery storage equipment, with input from energy network operators, private certification bodies, and other independent stakeholder groups and individuals, as well as consumer and electrical safety regulators including the Clean Energy Council, Smart Energy Council, CSIRO, AI Group and the Consumer Electronics Suppliers Association.
Mandatory - Product manufacturers: To provide a minimum five year whole-of-product warranty on all major components listed as:
- Battery
- Inverter
- Smart Controller (if required)
The systems must be serviced as per the manufacturer’s guidelines to maintain warranty.

Why:
- Solar Victoria is aiming to improve program controls to protect consumers and meet compliance requirements.
- Updates to the Terms and Conditions for participation in Solar Victoria’s programs requires retailers to:
  - express the warranty requirement as simply as possible and make it available on their website
  - state that the warranty and responsibilities about installation continue to operate after a retailer is suspended or otherwise ceases to participate in Solar Victoria’s programs.
Mandatory: Provide a whole-of-system warranty (including quality of work) of a minimum of 5 years and a minimum performance warranty of 7 years under daily cycling operation.

Why:
- A minimum 5-year whole-of-system warranty is an explicit mandatory requirement of Solar Victoria’s programs, including on workmanship.
- A further minimum performance warranty of 7 years is required under daily cycling operation.
Mandatory: Battery system to be registered on the Australian Energy Market Operator’s Distributed Energy Resource Register.

Why:
- AEMO is obliged under the National Electricity Rules to establish a register of Distributed Energy Resources in the National Electricity Market. Solar Victoria aims to support the registration of all batteries supported under Solar Victoria’s programs.
See: DER Register.

5.2.2 Overall energy storage system – recommendations

Recommended: Solar battery system performance is to be tested and a report created as per AS 5374:2023 - Energy storage system performance.

Why:
- To ensure households receive high quality products that do not suffer from a significant drop in production over their lifetime.
Recommended: Solar battery systems are recommended to have the capability to conform to an API in accordance with IEEE 2030.5-2018 and Common Smart Inverter Profile (CSIP)-AUS, via either direct inverter integration, an external control system or via a vendor cloud - or equivalent.

Solar Victoria will strongly consider mandating compliance to CSIP-AUS at an appropriate time, in consultation with industry.

Why:
- An industry adopted communications protocol will help to standardise the interoperability approach. Interoperability is seen as the key enabler to unlock future energy markets through widespread aggregation and orchestration of DER.
- Australia’s Common Smart Inverter Profile (CSIP-AUS) previously referred to as the ‘Australian Implementation Guide’ of open communications protocol IEEE 2030.5, was released in September 2021.
- See: ARENA Smart Common Inverter Profile
Recommended:The installed energy storage system should include an open communication protocol.

Why:
- Open communication protocols support third party (e.g., aggregator, platform provider, distribution network service provider, distribution service operator, etc) visibility, communication, and orchestration.
- Systems with open communication protocols may participate in future energy markets and/or dynamic connection arrangements.
Recommended: Ensure consumers are able to view both solar generation and energy consumption via a software solution supplied as part of the installation of the solar PV system.

Why:
- Solar Victoria wants to ensure consumers (and their authorised agents) can freely and easily access data from their meter, locally and in real-time so that they can optimise their generation and consumption to reduce their bills.
- If consumers can’t access this via their PV or battery inverter app, they can use an ‘In-Home Display’ e.g., Powerpal or Emerald Planet connected to their Smart Meter. Alternatively, consumers can request this data the day after (not live) from their Distributed Network Service Provider (DNSP).
Recommended: Solar battery systems are recommended to be installed in a manner that prevents “Cross Phasing”.

Why:
- Ensuring solar batteries and solar PV are on the same phase for multiphase customers improves direct self-consumption.
- Victoria’s net metering arrangement does not require per phase balancing for multiphase customers. A solar PV and solar battery system can be installed on separate phases – with no financial impact to a customer (except where grid export limits are reached.)
- Battery cross phasing can result in network unbalance, potentially avoided higher line voltages and unnecessary exacerbation of power qualities in the network.
- Victoria’s Net Metering arrangement is defined in:
  - Chapter 7 of the National Electricity Rules
  - AEMO’s Metrology Procedures
  - Victorian Service and Installation Rules

5.2.3 Component: Energy storage device (battery energy storage systems or battery systems) – mandatory requirements

Mandatory: Listed as one of the overall energy storage solutions on the Solar Victoria battery product list.

Why:
- Listing on our battery product list confirms that the battery system meets Solar Victoria’s criteria for safety, quality and technical capability.
- Components of the overall energy storage solution are each listed on the Clean Energy Council’s Approved Energy Storage and Power Conversion Equipment lists, confirming via certified evidence, the products meet minimum safety requirements for use in Australia.
- The CEC list has been refined for battery solutions that have been assessed to be ‘VPP-capable’, with technical capabilities aligned with AEMO’s NEM VPP Demonstration Program Minimum Capability Specifications that enable the battery to provide network support services, participate in virtual power plants and/or future distributed energy resource (DER) marketplaces.
- The systems on our battery product list have been assessed for technical capabilities including performance, safety, internet accessibility, security, and remote registration, monitoring and control.
- They represent one of first steps towards greater facilitation of DER in the network, as outlined by the Australian Open Energy Networks program and the reform program of California Rule 21 (amongst others).
- Applications for new battery solutions to be included on the Solar Victoria battery product list can be submitted by authorised retailers and original equipment manufacturers at Apply to the battery product list.
Mandatory: Complies with the Australian Best Practice Guide: Battery Storage Equipment – Electrical Safety Requirements.

Why:
- This guide represents industry best practice in the safe installation of home battery systems.
- The guide has been developed by industry associations involved in renewable energy battery storage equipment, with input from energy network operators, private certification bodies, and other independent stakeholder groups and individuals, as well as consumer and electrical safety regulators including the Clean Energy Council, Smart Energy Council, CSIRO, AI Group and the Consumer Electronics Suppliers Association.

5.2.4 Component: Energy storage device (energy storage systems or battery systems) – recommendations

Recommended: Retailers and/or installers offer end-of-life management programs, during product replacement or disposal, with service provider/s certified to AS 5377:2022 - Collection, storage, transport and treatment of end-of-life electrical and electronic equipment.

Why:
- Solar Victoria’s programs aim to support Victoria’s emerging circular economy by encouraging best practice approaches and outcomes for materials at the end of their lifecycle.
- AS 5377:2022 establishes Australia’s best practice benchmark for the collection, storage, transport and treatment of end-of-life electrical and electronic equipment.
- Future eligibility and installation requirements will be updated periodically. In particular, Solar Victoria recognises the national stewardship approach underway for PV products and materials at the end of their lifecycle.

5.2.5 Component: Battery inverter (hybrid inverter or integrated power conversion equipment in a battery energy storage system) – mandatory requirements

Mandatory: Listed with one of the overall energy storage solutions on the Solar Victoria battery product list.

Why:
- Listing on our battery product list confirms that the battery system meets Solar Victoria’s criteria for safety, quality and technical capability.
- Components of the overall energy storage solution are each listed on the Clean Energy Council’s Approved Energy Storage and Power Conversion Equipment lists, confirming via certified evidence, the products meet minimum safety requirements for use in Australia.
- The CEC list has been refined for battery solutions that have been assessed to be ‘VPP-capable’, with technical capabilities aligned with AEMO’s NEM VPP Demonstration Program Minimum Capability Specifications that enable the battery to provide network support services, participate in virtual power plants and/or future distributed energy resource (DER) marketplaces.
- The systems on our battery product list have been assessed for technical capabilities including performance, safety, internet accessibility, security, and remote registration, monitoring and control.
- They represent one of first steps towards greater facilitation of DER in the network, as outlined by the Australian Open Energy Networks program and the reform program of California Rule 21 (amongst others).
- Applications for new battery solutions to be included on the Solar Victoria battery product list can be submitted by authorised retailers and original equipment manufacturers at Apply to the battery product list.
Mandatory: Inverter(s) must comply with AS/NZS 4777.2:2020 - Grid connection of energy systems via inverters, Part 2: Inverter requirements.

Why:
- The latest release of AS/NZS 4777.2, includes key new inverter capabilities related to increased grid support features, disturbance ride-through capabilities and test procedure clarity, as well as product requirements for inbuilt DC isolation devices.
- This standard was prepared by the Joint Standards Australia/Standards New Zealand Committee EL-042, Renewable Energy Power Supply Systems and Equipment, to supersede AS/NZS 4777.2:2015, Grid connection of energy systems via inverters, Part 2: Inverter requirements.
Recommended: The inverters should only have the power quality response region settings listed in AS/NZS 4777.2:2020 - Grid connection of energy systems via inverters, Part 2: Inverter requirements, with “Australia A” listed as the default setting.

A user should also easily be able to view the current setting on the inverter’s digital display or software portal.

Why:
- Distributed Network Service Providers (DNSPs) have detected that many new inverter installations are not set to the correct region setting.
- Removal of old grid settings and having “Australia A” as the default setting reduces the chance that the incorrect setting will be used.
- Visibility of the power quality response region settings will allow for inspectors to easily check that the right setting has been selected.

5.2.6 Component: Battery inverter (hybrid inverter or integrated power conversion equipment in a battery energy storage system) – recommendations

Recommended: Retailers and/or installers offer end-of-life management programs, during product replacement or disposal, with service provider/s certified to AS 5377:2022 - Collection, storage, transport and treatment of end-of-life electrical and electronic equipment.

Why:
- Solar Victoria’s programs aim to support Victoria’s emerging circular economy by encouraging best practice approaches and outcomes for materials at the end of their lifecycle.
- AS 5377:2022 establishes Australia’s best practice benchmark for the collection, storage, transport and treatment of end-of-life electrical and electronic equipment.
- Future eligibility and installation requirements will be updated periodically. In particular, Solar Victoria recognises the national stewardship approach underway for PV products and materials at the end of their lifecycle.

Section 6: Requirements for hot water rebates

This section lists requirements that retailers and installers, systems and products must satisfy under the hot water rebate stream. It also includes recommendations.

solar hot water appliance near the home wall

6.1 Hot water retail business and workforce requirements

The following retail business and workforce requirements for hot water rebates aim to enhance safety and quality by maintaining rigorous standards and developing a level playing field within the industry.

For more information about training requirements in this section, including how to enrol, see Training and workforce development.

6.1.1 Hot water retailers – mandatory retail business requirements

Mandatory: No prosecutions under the Occupational Health and Safety Act 2004 and/or the Occupational Health and Safety Regulations 2017 (or equivalent legislation/ regulations in other Australian jurisdictions) resulting in a plea of guilty or a finding of guilt in the past three years.

Why:
- Compliance with relevant occupational health and safety acts and regulations protect the health, safety and welfare of employees and other people at work.
- Confirming compliance with relevant occupational health and safety acts and regulations aims to ensure that the health and safety of employees and the public are not put at risk by work activities.
Mandatory: Confirmation all workers engaged to install solar hot water systems have attained:
- CPCCWHS1001 Prepare to work safely in the construction industry accredited unit of competency (White Card/construction induction card).
Why:
- System retailers have a responsibility to ensure workers are appropriately trained to perform high-risk work.
- Retailers must perform due diligence to ensure all workers meet the regulated and contractual requirements of participating in Solar Victoria’s programs.
Mandatory: All hot water system retailers must maintain a record of all eligible systems installed under Solar Victoria’s programs. The record shall include the make, model, serial number/s, the time, date, and address of installation, for all eligible systems.

The records must be made available to Solar Victoria upon request.

Why:
- To proactively assist original equipment manufacturers (OEMs), regulators, and government bodies in the event of a product safety recall or other related product issue.
- To enable tracking of where products are located for the purpose of end-of-life management.
Mandatory: All authorised solar hot water retailers to provide a minimum five year whole-of-system warranty for all eligible systems under Solar Victoria’s programs (including quality of work).

Retailers must also provide the customer with documentation confirming the terms and conditions of the warranty, and who to contact in the event of a product failure.

Why:
- Solar Victoria is aiming to improve program controls to protect consumers and meet compliance requirements.
- Updates to the terms and conditions for participation in Solar Victoria’s programs requires retailers to:
  - express the warranty requirement as simply and clearly as possible
  - make a declaration when they apply to participate in the programs that they agree to provide the warranty
  - make a statement that they have provided the customer with documentation confirming the terms and conditions of the warranty and who to contact in the event of a product failure
  - state that the warranty and responsibilities, in relation to installation, continue to operate after a retailer is suspended or otherwise ceases to participate in the Solar Victoria programs.
Mandatory: Compliance with the Victorian Government's ban on electronic waste to landfill.

Why:
- Compliance with the Victorian Government's ban on electronic waste to landfill.
- The Victorian Government has banned e-waste from landfill in Victoria, effective 1 July 2019. E-waste is growing three times faster than general municipal waste in Australia, and it contains both valuable and hazardous materials that can be recovered when they reach the end of their working life.
- The Waste Management Policy (e-waste) was approved by the Executive Council on 26 June 2018 and gazetted on 28 June 2018. The Victorian Government Gazette e-waste order can be found on pages 1457 to 1463.
- E-waste describes any device which requires an electro- magnetic current (including anything with a plug, cord or battery) to operate and includes all solar products at the end of their useful life i.e. panels, inverter an energy storage equipment.
- More information, see Managing e-waste.
Mandatory: Confirmation all workers engaged to install systems have successfully completed training and/or mentoring as required by Solar Victoria from time to time.

Why:
- Solar Victoria’s training and technical mentoring are industry validated and customised for the solar industry in consultation with subject matter experts.
- Training and technical mentoring mandated by Solar Victoria will be available to complete prior to the mandatory completion date set by Solar Victoria.
- Solar Victoria will provide reasonable notice of mandatory training and/or technical mentoring on its website at Training and Workforce Development.

6.1.2 Hot water retailers – recommendations for retail business

Recommended: Hot water storage tanks should be sized in line with the following size guide.

Recommended tank size for hot water heaters:

Number of bedrooms Number of occupants Recommended tank size
1-2 1-2 150-225 litres
3 2-4 225-300 litres
4 or more 4+ More than 300 litres
Why:
- It is recommended that a hot water system should store at least 75 litres of hot water for each person living at a property. This includes some extra capacity to account for changes in consumption.
- A system that is too small for a household may mean regularly running out of hot water.
- A system that is too large for a household will cost more to buy and run.
- Recommended tank sizing from consultation provided by Renew during the creation of the Hot Water Buyers Guide.
Recommended: For hot water heat pumps, the minimum operating temperature specified on the product datasheet should be lower than the minimum recorded temperature as specified by the Bureau of Meteorology.

See BOM Climate data online.

Why:
- To ensure the hot water heat pump will not be installed outside of its operating range to prevent failures.
- To reduce the probability of hot water heat pumps being perceived as unreliable.
- The Bureau of Meteorology data is to be used because it is public data and is used by the Clean Energy Regulator.
Recommended: Main business location listed as “Victoria” according to the Australian Government’s Australian Business Register.

Why:
- A key element of Solar Victoria’s programs concerns driving job creation with strong local content and industry development to build local supply chains. Prioritising businesses with a main business location of Victoria contributes to achieving this.
Recommended: Retailers and/or installers offer end-of-life management programs, during product replacement or disposal, with service provider/s certified to AS 5377:2022 - Collection, storage, transport and treatment of end-of-life electrical and electronic equipment.

Why:
- Solar Victoria’s programs aim to support Victoria’s emerging circular economy by encouraging best practice approaches and outcomes for materials at the end of their lifecycle.
- AS 5377:2022 establishes Australia’s best practice benchmark for the collection, storage, transport and treatment of end-of-life electrical and electronic equipment.
- Future eligibility and installation requirements will be updated periodically. In particular, Solar Victoria recognises the national stewardship approach underway for PV products and materials at the end of their lifecycle.
Recommended: We recommend that hot water system retailers advise system owners of the Victorian Energy Compare website and how to utilise the solar saver tool prior to installing a solar system.

Why:
- The Victorian Energy Compare website is a Victorian Government initiative that includes a solar savings calculator using NMI (National Mering Identifier) specific data.
- The solar calculator can be used by homeowners to compare the proposed solar system to their actual usage and tariff structure.
- Solar Victoria informs all rebate recipients in their welcome pack to use the Victorian Energy Compare website to calculate how much money they could save on energy bills by installing solar panels.
- Other ways Solar Victoria promotes use of the Victorian Energy Compare include:
  - Householder e-newsletter
  - Buyers Guides
  - consumer education activities, including events.
- Victorian Energy Compare can be accessed at compare.energy.vic.gov.au and the solar calculator at Solar Savings Calculator.
Recommended: All workers engaged to install solar hot water systems have attained, CPCCCM2010B (or RIIWHS204) Work Safely at Heights accredited unit of competency.

See Working safely in solar.

Why:
- System retailers are responsible for ensuring workers are appropriately trained to perform high-risk work.
- This training sets out the requirements to work safely on construction sites where the work activity involves working above 1.5 metres from ground level and where fall protection measures are required.
- Completion of Work Safely at Heights training is a work, health and safety risk control measure.
Recommended: All workers engaged to install solar hot water systems have attained VU22744 Work safely in the solar industry training unit certification.

See Working safely in solar.

Why:
- System retailers are responsible to ensure workers are appropriately trained to perform high-risk work.
- Work safely in the solar industry is a solar-specific safety training unit including customised working at heights, lockout and energisation requirements, identifying and reporting on asbestos, etc.
- Completion of Work safely in the solar industry is a work, health and safety control measure.
Recommended: All workers engaged to install solar have attained 22515VIC Course in Working Safely in the Solar Industry accredited course.

See Working safely in solar.

Why:
- System retailers have a responsibility to ensure workers are appropriately trained to perform high-risk work.
- The Course in Working Safely in the Solar Industry is an accredited training program and provides vocational outcomes for persons wishing to gain the skills and knowledge required for the safe installation of solar systems.
- Training content includes Work safely in the solar industry (a training unit developed and customised for the solar industry), White Card / construction induction training, first aid and working at heights.
Recommended: Undertake free business mentoring sessions from Solar Victoria’s approved provider.

See solar.vic.gov.au/mentoring

Why:
- The experienced business consultants we have engaged can help participants in our programs make informed decisions to improve their business through tailored and confidential one-on-one mentoring sessions.

Number of bedrooms	Number of occupants	Recommended tank size
1-2	1-2	150-225 litres
3	2-4	225-300 litres
4 or more	4+	More than 300 litres

6.1.3 Hot water installers (tradespersons) – mandatory workforce requirements

Mandatory: Holds the appropriate plumbing accreditation issued by the Victorian Building Authority (VBA).

Why:
- The VBA regulates plumbers, plumbing work and plumbing standards.
- In accordance with the Building Act 1993 and the Plumbing Regulations 2018, installation of a solar hot water/heat pump hot water system must be done by a plumber with the relevant accreditation issued by the VBA.
- To lawfully carry out plumbing work in Solar Victoria’s programs, hot water installers must be one of the following:
  - licensed in the class with the VBA
  - registered in the class (or hold provisional registration in the class) with the VBA
  - be in training under the supervision of a licensed plumber.
Mandatory: Installation of a solar water heater or heat pump water heater must be in accordance with the Plumbing Regulations 2018, the National Construction Code Volume 3 (Plumbing Code of Australia), and relevant standards.

Why:
- The latest version of the National Construction Code Volume 3 (Plumbing Code of Australia) applies.
Mandatory: A compliance certificate must be issued by a licensed plumber to the customer who engaged the plumber for plumbing work with a total value of $750 or more, before discounts and incentives.

The requirement also applies to all gas installations affecting gas pipes.

Why:
- A compliance certificate is issued by a licensed plumber to certify the work they carry out complies with the relevant plumbing standards, codes and regulations. Only a licenced plumber may issue a compliance certificate – unlicensed registered plumbers cannot issue a compliance certificate.
- A licensed plumber is required to lodge a compliance certificate with the Victorian Building Authority (VBA) within 5 days of completing the work to remove a hot water system and install a hot water system.
- The licensed plumber must also issue the customer with a signed compliance certificate within 5 days of the work being completed. It is an important record that helps protect against faulty workmanship.
Mandatory: Where electrical work has occurred, a Certificate of Electrical Safety (COES) is issued.

Why:
- An appropriate COES in accordance with Energy Safe Victoria requirements shall be supplied. The issuing of COES:
  - improves electrical safety for the general public, electricity customers and electrical workers; and
  - ensures all electrical installation work is undertaken only by qualified persons.
- See Certificates of Electrical Safety.
Mandatory: Has attained the CPCCWHS1001 Prepare to work safely in the construction industry accredited unit of competency (White Card/construction induction card).

See Working safely in solar.

Why:
- White Card training sets out requirements for performing safe work practices, identifying risks and satisfying work requirements.
- Occupational Health and Safety Regulations 2017 state that construction induction training must be undertaken by workers engaged in construction and the installation of electricity services.
- Completion of White Card training is a work, health and safety risk control measure.
Mandatory: Has attained the VU22744 Work safely in the solar industry accredited unit of competency. This applies to all tradespersons installing solar hot water systems (excluding heat pumps).

See Working safely in solar.

Why:
- Work safely in the solar industry is a solar-specific safety training unit including customised working at heights, lockout and energisation requirements, identifying and reporting on asbestos, etc.
- A sector advisory group identified a skills gap in the solar industry and developed this training unit. The advisory group was led by the Office of the Victorian Skills Commissioner and included representatives from WorkSafe, Solar Victoria, the Electrical Trades Union, the Clean Energy Council, the Plumbing Pipes Trades and Employee Union, Master Plumbers, the National Electrical and Communications Association and multiple solar retailers.
- Completion of Work safely in the solar industry is a work, health and safety control measure.
Mandatory: Confirmation all workers engaged to install systems have successfully completed training and/or mentoring as required by Solar Victoria from time to time.

Why:
- Solar Victoria’s training and technical mentoring are industry validated and customised for the solar industry in consultation with subject matter experts.
- Training and technical mentoring mandated by Solar Victoria will be available to complete prior to the mandatory completion date set by Solar Victoria.
- Solar Victoria will provide reasonable notice of mandatory training and/or technical mentoring on its website at Training and Workforce Development.

6.1.4 Hot water installers (tradespersons) – recommendations for workforce

Recommended: Retailers and/or installers offer end-of-life management programs, during product replacement or disposal, with service provider/s certified to AS 5377:2022 - Collection, storage, transport and treatment of end-of-life electrical and electronic equipment.

Why:
- Solar Victoria’s programs aim to support Victoria’s emerging circular economy by encouraging best practice approaches and outcomes for materials at the end of their lifecycle.
- AS 5377:2022 establishes Australia’s best practice benchmark for the collection, storage, transport and treatment of end-of-life electrical and electronic equipment.
- Future eligibility and installation requirements will be updated periodically. In particular, Solar Victoria recognises the national stewardship approach underway for PV products and materials at the end of their lifecycle.
Recommended: We recommend that Hot Water system installers advise system owners of the Victorian Energy Compare website and how to utilise the solar saver tool prior to installing a solar system.

Why:
- The Victorian Energy Compare website is a Victorian Government initiative that includes a solar savings calculator using NMI (National Mering Identifier) specific data.
- The solar calculator can be used by homeowners to compare the proposed solar system to their actual usage and tariff structure.
- Solar Victoria informs all rebate recipients in their welcome pack to use the Victorian Energy Compare website to calculate how much money they could save on energy bills by installing solar panels.
- Other ways Solar Victoria promotes use of the Victorian Energy Compare website include:
  - Householder e-newsletter
  - Buyers Guides
  - consumer education activities, including events.
- Victorian Energy Compare can be accessed at compare.energy.vic.gov.au and the solar calculator at Solar Savings Calculator.
Recommended: Has attained CPCCCM2010B (or RIIWHS204) Working Safely at Heights accredited training unit.

See Working safely in solar.

Why:
- This training sets out the requirements to work safely on construction sites where the work activity involves working above 1.5 metres from ground level and where fall protection measures are required.
- Completion of Work Safely at Heights training is a work, health and safety risk control measure.
Recommended: Has attained the VU22744 Work safely in the solar industry accredited unit of competency. This applies to tradespersons installing heat pump systems only. This unit is mandatory for all tradespersons installing solar hot water systems (see 6.1.3).

See Working safely in solar.

Why:
- Work safely in the solar industry is a solar-specific safety training unit including customised working at heights, lockout and energisation requirements, identifying and reporting on asbestos, etc.
- A sector advisory group identified a skills gap in the solar industry and developed this training unit. The advisory group was led by the Office of the Victorian Skills Commissioner and included representatives from WorkSafe, Solar Victoria, the Electrical Trades Union, the Clean Energy Council, the Plumbing Pipes Trades and Employee Union, Master Plumbers, the National Electrical and Communications Association and multiple solar retailers.
- Completion of Work safely in the solar industry is a work, health and safety control measure.
Recommended: Has attained 22515VIC Course in Working Safely in the Solar Industry accredited course.

See Working safely in solar.

Why:
- The Course in Working Safely in the Solar Industry is an accredited training program and provides vocational outcomes for persons wishing to gain the skills and knowledge required for the safe installation of solar systems.
- Training content includes Work safely in the solar industry (a training unit developed and customised for the solar industry), White Card/construction induction training, first aid and working at heights.

6.1.5 All other on-site solar hot water workers – mandatory workforce requirements

Mandatory: Has attained the CPCCWHS1001 Prepare to work safely in the construction industry accredited unit of competency (White Card/construction induction card).

See Working safely in solar.

Why:
- White Card training sets out requirements for performing safe work practices, identifying risks and satisfying work requirements.
- Occupational Health and Safety Regulations 2017 state that construction induction training must be undertaken by workers engaged in construction and the installation of electricity services.
- Completion of White Card training is a work, health and safety risk control measure.
Mandatory: Has attained the VU22744 Work safely in the solar industry accredited unit of competency. This applies to all workers installing solar hot water systems (excluding heat pumps).

See Working safely in solar.

Why:
- Work safely in the solar industry is a solar-specific safety training unit including customised working at heights, lockout and energisation requirements, identifying and reporting on asbestos, etc.
- A sector advisory group identified a skills gap in the solar industry and developed this training unit. The advisory group was led by the Office of the Victorian Skills Commissioner and included representatives from WorkSafe, Solar Victoria, the Electrical Trades Union, the Clean Energy Council, the Plumbing Pipes Trades and Employee Union, Master Plumbers, the National Electrical and Communications Association and multiple solar retailers.
- Completion of Work safely in the solar industry is a work, health and safety control measure.
Mandatory: Confirmation all workers engaged to install systems have successfully completed training and/or mentoring as required by Solar Victoria from time to time.

Why:
- Solar Victoria’s training and technical mentoring are industry validated and customised for the solar industry in consultation with subject matter experts.
- Training and technical mentoring mandated by Solar Victoria will be available to complete prior to the mandatory completion date set by Solar Victoria.
- Solar Victoria will provide reasonable notice of mandatory training and/or technical mentoring on its website at Training and Workforce Development.

6.1.6 All other on-site solar hot water workers – recommendations for workforce

Recommended: Has attained CPCCCM2010B (or RIIWHS204) Working Safely at Heights accredited training unit.

See Working safely in solar.

Why:
- This training sets out the requirements to work safely on construction sites where the work activity involves working above 1.5 metres from ground level and where fall protection measures are required.
- Completion of Work Safely at Heights training is a work, health and safety risk control measure.
Recommended: Has attained 22515VIC Course in Working Safely in the Solar Industry accredited course.

See Working safely in solar.

Why:
- The Course in Working Safely in the Solar Industry is an accredited training program and provides vocational outcomes for persons wishing to gain the skills and knowledge required for the safe installation of solar systems.
- Training content includes Work safely in the solar industry (a training unit developed and customised for the solar industry), White Card/construction induction training, first aid and working at heights.
Recommended: Has attained the VU22744 Work safely in the solar industry accredited unit of competency. This applies to all workers installing heat pump systems only. This unit is mandatory for all workers installing solar hot water systems (see 6.1.5).

See Working safely in solar.

Why:
- Work safely in the solar industry is a solar-specific safety training unit including customised working at heights, lockout and energisation requirements, identifying and reporting on asbestos, etc.
- A sector advisory group identified a skills gap in the solar industry and developed this training unit. The advisory group was led by the Office of the Victorian Skills Commissioner and included representatives from WorkSafe, Solar Victoria, the Electrical Trades Union, the Clean Energy Council, the Plumbing Pipes Trades and Employee Union, Master Plumbers, the National Electrical and Communications Association and multiple solar retailers.
- Completion of Work safely in the solar industry is a work, health and safety control measure.

6.2 Hot water system and product requirements

The following system and product requirements for solar hot water and heat pump systems aim to enhance safety and quality by maintaining rigorous standards and ensuring products are future-fit.

6.2.1 Hot water systems – mandatory requirements

Mandatory: Listed on the Solar Victoria hot water product list.

Why:
- This listing confirms hot water systems meet additional requirements, above minimum industry standards, to be eligible to participate in Solar Victoria’s programs.
Mandatory Listed on the Clean Energy Regulator's register of solar hot water heaters.

Why:
- Registration with the Clean Energy Regulator confirms that such systems comply with AS/NZS 2712:2007 - Solar and heat pump water heaters - Design and construction – and may be subject to a product certification audit and compliance regime.
- Listing is currently a requirement under the Federal Government’s Small-scale Renewable Energy Scheme (SRES).
Mandatory Listed on the Essential Services Commission's register of products.

Why:
- Registration with the Essential Services Commission confirms that such systems comply with AS/NZS 2712:2007 - Solar and heat pump water heaters - Design and construction – and includes efficiency modelling in addition to the Clean Energy Regulator Register’s efficiency modelling.
- Listing is a requirement under the Victorian Government’s Victorian Energy Efficiency Certificates (VEEC) Scheme.
Effective from 1 March 2024

Mandatory: Hot water heat pumps, as a minimum requirement, must have an integrated timer that allows for the unit to run between a specified time window or is connected to a solar PV system and runs during periods of solar generation.

The unit shall capable of running outside of this time window for adequate hot water delivery, to support defrost cycles and to inhibit the growth of Legionella bacteria as per AS 3498:2020 - Safety and public health requirements for plumbing products - Water heaters and hot-water storage tanks.

These features shall be provided as part of the standard product.

Why:
- To maximise self-consumption of solar generation, improve grid stability and reduce carbon emissions.
- As heat pumps operate most efficiently in warmer temperatures, timers can improve the unit's efficiency.
- Reduces the probability of failures for heat pumps running in colder climates.
- Reduces the likelihood of noise complaints at night while people are sleeping.
Mandatory: Product manufacturers to provide a minimum five year whole-of-product warranty on all major components listed as:
- Solar hot water major components:
  - Solar collector (any component in the solar collector including, but not limited to, manifold collectors, evacuated tubes, flat plate collectors, collector frames), heat exchanger, controller, thermostat, and valves.
- Heat pump major components:
  - Storage tank, compressor, evaporator, condenser, expansion valve, any other component that has refrigerant, water heat exchanger, controller, thermostat, and valves.
- The systems must be serviced as per the manufacturer’s guidelines to maintain warranty.
Why:
- Solar Victoria is aiming to improve program controls to protect consumers and meet compliance requirements.
- Updates to the terms and conditions for participation in Solar Homes programs requires retailers to:
  - express the warranty requirement as simply as possible and make it available on their website
  - state that the warranty and responsibilities about installation continue to operate after a retailer is suspended or otherwise ceases to participate in Solar Victoria’s programs.

6.2.2 Hot water systems – recommendations

Recommended: Retailers and/or installers offer end-of-life management programs, during product replacement or disposal, with service provider/s certified to AS 5377:2022 - Collection, storage, transport and treatment of end-of-life electrical and electronic equipment.

Why:
- Solar Victoria’s programs aim to support Victoria’s emerging circular economy by encouraging best practice approaches and outcomes for materials at the end of their lifecycle.
- AS 5377:2022 establishes Australia’s best practice benchmark for the collection, storage, transport and treatment of end-of-life electrical and electronic equipment.
- Future eligibility and installation requirements will be updated periodically. In particular, Solar Victoria recognises the national stewardship approach underway for PV products and materials at the end of their lifecycle.
Recommended: The installed system should Include an open communication protocol.

Why:
- Open communication protocols support third party (e.g. aggregator, platform provider, distribution network service provider, distribution service operator, etc) visibility, communication and orchestration.
- Systems with open communication protocols may participate in future energy markets and/or dynamic connection arrangements.

On this page

Minister’s Foreword

Section 1: Overview

1.1 About the Notice to Market

1.2 New and updated requirements and recommendations in this edition

New mandatory requirements

New recommendations

Requirements upgraded to mandatory

Other updates and changes

1.3 About Solar Victoria’s programs

1.4 About our rebates

1.4.1 Solar PV rebate

1.4.2 Solar battery rebate

1.4.3 Hot water rebate

1.5 Acknowledgements

Section 2: Definitions

Customer/Consumer

Installer

Mandatory

Other on-site workers

Recommendation

Retailer

Section 3: How to access rebates

3.1 Solar panel (PV), battery and hot water rebates

3.1.1 Mandatory portal requirements

3.2 Accessing other rebates

Section 4: Requirements for all solar PV rebates

4.1 Solar PV retail business and workforce requirements

4.1.1 All solar PV retailers: mandatory retail business requirements

4.1.2 All solar PV retailers – recommendations for retail business

4.1.3 All solar PV installers – mandatory workforce requirements

4.1.4 All solar PV installers – recommendation for workforce

4.1.5 Other on-site solar PV workers – mandatory workforce requirements

4.1.6 All other on-site solar workers – recommendations for workforce

4.2 Solar PV system and product requirements

4.2.1 Solar PV inverters – mandatory requirements

4.2.2 Solar PV inverters – recommendations

4.2.3 Solar PV modules – mandatory requirements

4.2.4 Solar PV modules – recommendations

Section 5: Requirements for solar battery rebates

5.1 Solar battery retail business and workforce requirements

5.1.1 All solar battery retailers – mandatory retail business requirements

5.1.2 All solar battery retailers – recommendations for retail business

5.1.3 All solar battery installers – mandatory workforce requirements

5.1.4 All solar battery installers – recommendations for workforce

5.1.5 All other on-site solar battery workers – mandatory workforce requirements

5.1.6 All other on-site solar battery workers – recommendations for workforce

5.2 Solar battery system and product requirements

5.2.1 Overall energy storage system – mandatory requirements

5.2.2 Overall energy storage system – recommendations

5.2.3 Component: Energy storage device (battery energy storage systems or battery systems) – mandatory requirements

5.2.4 Component: Energy storage device (energy storage systems or battery systems) – recommendations

5.2.5 Component: Battery inverter (hybrid inverter or integrated power conversion equipment in a battery energy storage system) – mandatory requirements

5.2.6 Component: Battery inverter (hybrid inverter or integrated power conversion equipment in a battery energy storage system) – recommendations

Section 6: Requirements for hot water rebates

6.1 Hot water retail business and workforce requirements

6.1.1 Hot water retailers – mandatory retail business requirements

6.1.2 Hot water retailers – recommendations for retail business

6.1.3 Hot water installers (tradespersons) – mandatory workforce requirements

6.1.4 Hot water installers (tradespersons) – recommendations for workforce

6.1.5 All other on-site solar hot water workers – mandatory workforce requirements

6.1.6 All other on-site solar hot water workers – recommendations for workforce

6.2 Hot water system and product requirements

6.2.1 Hot water systems – mandatory requirements

6.2.2 Hot water systems – recommendations