How does it work?
The rebate process for householders is quick and easy through the Solar Victoria Portal (the Portal). You apply for the rebate through the Portal, so that your retailer deducts the rebate amount from your installation cost, reducing your upfront payment.
Before you sign a contract for solar, you should be sure that you understand the rebate process and eligibility criteria. Once you have researched and identified the authorised solar retailer you want to use, contact them to obtain a quote.
Get a written quote from an authorised solar retailer
Your authorised solar retailer will need to provide you with a written quote that contains the information you need to make an informed decision. They will also upload your quote into the Portal which will enable you to start the online eligibility process. You will receive an email notifying you that your quote has been uploaded.
Get your eligibility number and QR code
As the customer, you will need to apply for eligibility via the Portal. We will match the quotes provided to us by your retailer and use that as the starting point to assess your eligibility. You will need to upload documents that prove the ownership of your property, your household income and your identity. Once you are confirmed as eligible, Solar Victoria will provide you a unique eligibility code that must be scanned by your installer in order to proceed with your application.
Remember, do not sign a contract unless you are confirmed as eligible and have received your eligibility number and QR code from Solar Victoria.
A solar retailer cannot apply for an eligibility number on the customer’s behalf.
Portal user guide
For a detailed guide to applying through the portal, please refer to our Customer Portal User Guide below.
Evidence you need to provide for eligibility
You will need to provide proof of income and property ownership when you apply via the Solar Victoria Portal, so be sure that you have your paperwork handy when you’re ready to apply.
We require evidence of property ownership. This is provided via your local council rates notice.
We require proof of income documentation for each person named as an owner on your local council rates notice. For instance, if there is more than one owner of the property, we require proof of income for all listed owners. If there is more than one listed owner, you will need to provide proof of income documents for each person from the same financial year.
Depending on your financial situation, proof of income documents may include:
- Completed and signed if you are a self-funded retiree (i.e. don’t receive any payments from Centrelink). Please complete a Statutory Declaration and include your total income including any Superannuation for the financial year
- If you didn’t receive a taxable income, we still need you to complete a signed Statutory Declaration that states your income amount (e.g. $0) for the financial year.
Reviewed 20 January 2020