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Contact us

Contact us primary campaign
Contact us primary campaign

Have a question? Want to know more about the program? Get in touch with us today.

Business hours

8:00am – 6:00pm Monday - Friday (except public holidays).

Response times

We aim to action or reply to all written correspondence within 5 business days and phone calls within 48 hours or 2 business days. 

Phone

You can call us during business hours if your enquiry is urgent or you’d prefer to talk to our Customer Service team.

Phone: 1300 376 393  

Interstate callers can contact us on: (03) 4334 0613

Non-English speakers

If you’d like to speak to us in your language you can access free phone translation services by calling the National Translating and Interpreting Service on 131 450.

Email

If you have a question about the program, you can email our Customer Service team.

Email: enquiries@team.solar.vic.gov.au

Postal address

You can post electronic, scanned or photographic copies of documents to support your application to:
Solar Victoria
PO Box 104
Morwell, 3840

Social media

Follow us on social media for the latest news on the Solar Homes Program, including our rebates programs and industry, quality and safety updates. We monitor these accounts during business hours.

Make a complaint

If you have an active application with us to assess your eligibility for the Solar Homes Program or to apply for a rebate we will be in touch with you as soon as it is assessed.

Application processing timeframes can vary and may take longer than usual if an application is incomplete and additional documentation is required to complete the assessment process.

If you would like to go ahead with making a formal complaint please email us.

Email: complaints@team.solar.vic.gov.au

Media

If you have a media or events enquiry, please contact Kelly McGregor, Manager, Media & Communications on 0409 703 060 or email comms@team.solar.vic.gov.au

Reviewed 13 May 2021

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