Contact us

Have a question? Want to know more about the program? Get in touch with us today.

If you have questions for us you can contact using one of the methods below.

Business hours

8:00am – 6:00pm Monday - Friday (except public holidays).


You can call us on 1300 376 393 (during business hours) if your enquiry is urgent or you’d prefer to talk to our Customer Service team.

Interstate callers can contact us on (03) 4334 0613.

Non-English speakers

If you’d like to speak to us in your language you can access free phone translation services by calling the National Translating and Interpreting Service on 131 450.


If you have a question about the program, you can email us @

Postal address

You can post electronic, scanned or photographic copies of documents to support your application to:
Solar Victoria
PO Box 104
Morwell, 3840

Social media

Follow us on social media for the latest news on the Solar Homes Program, including our rebates programs and industry, quality and safety updates. We monitor these accounts during business hours.

Make a Complaint

If you have an active application with us to assess your eligibility for the Solar Homes Program or to apply for a rebate we will be in touch with you as soon as it is assessed.

Application processing timeframes can vary and may take longer than usual if an application is incomplete and additional documentation is required to complete the assessment process.

If you would like to go ahead with making a formal complaint please email us at

Reviewed 17 January 2020

Bushfire assistance available

If you have been affected by this summer's devastating bushfires, assistance is available. Please contact us on 1300 376 393 to discuss your circumstances. 

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