Contact us

Call our Customer Service team 1300 376 393 - Monday to Friday 9:00am-5:00pm (except public holidays).

Have a question? Want to know more about the program? Get in touch with us today.


You can call us during business hours if your enquiry is urgent or you’d prefer to talk to our Customer Service team.

Phone: 1300 376 393

Business hours

9:00am – 5:00pm Monday - Friday (except public holidays).

Response times

We aim to action or reply to all written correspondence within 5 business days and phone calls within 48 hours or 2 business days.

Application processing time frames can vary (5-8 days) and may take longer than usual if an application is incomplete and additional documentation is required to complete the assessment process.

Non-English speakers

If you’d like to speak to us in your language you can access free phone translation services by calling the National Translating and Interpreting Service on 131 450.

National Relay Service (NRS)

TTY (Teletypewriter) users can phone 133 677 and ask to be put through to Solar Victoria on 1300 376 393. Speak and Listen (speech-to-speech) users can phone 1300 555 727 and ask to be put through to Solar Victoria on 1300 376 393. For more information:


If you have a question about the program, you can email our Customer Service team.

Email: in a new window)

Postal address

You can post electronic, scanned or photographic copies of documents to support your application to:
Solar Victoria
PO Box 104
Morwell, 3840

Social media

Follow us on social media for the latest news on the Solar Homes Program, including our rebates programs and industry, quality and safety updates. We monitor these accounts during business hours.

Make a complaint

If you would still like to make a formal complaint, this can be done in a number of ways.

Make a complaint(opens in a new window)

Positive Feedback

Customer feedback is highly valued and we’d love to hear from you about your experience with Solar Victoria. You can provide your feedback at


Stay informed

Sign up to our householder newsletter and get the latest renewable energy news, insights and energy-saving tips delivered to your inbox once a month.