You can call us during business hours if your enquiry is urgent or you’d prefer to talk to our Customer Service team.
International callers can contact us on: +61 3 4334 0613
8:00am – 6:00pm Monday - Friday (except public holidays).
We aim to action or reply to all written correspondence within 5 business days and phone calls within 48 hours or 2 business days.
Application processing time frames can vary (5-8 days) and may take longer than usual if an application is incomplete and additional documentation is required to complete the assessment process.
If you have a question about the program, you can email our Customer Service team.
You can post electronic, scanned or photographic copies of documents to support your application to:
PO Box 104
Follow us on social media for the latest news on the Solar Homes Program, including our rebates programs and industry, quality and safety updates. We monitor these accounts during business hours.
Make a complaint
If you would still like to make a formal complaint, this can be done in a number of ways.
Reviewed 29 May 2023