The purpose of this video is to walk you through the customer rebate application process as part of the Victorian Government's Solar Homes Program.
After engaging a retailer and receiving a quote, your retailer will upload your quote to the Solar Victoria Portal.
You will then be sent an email with a link directing you to the portal to retrieve the quote on the portal homepage.
You can find information about applying, including the eligibility criteria and what you need to get started.
For more details, including finding a suitable retailer, please visit the Solar Victoria website.
When you're ready to begin your application enter your email address and phone number.
You don't have to use the same email address as the one you gave your retailer when you got your quote.
You'll then receive a code to the mobile number you provided.
Enter it here.
Search for the name of your chosen retailer and click on their name in the list that appears.
Then, enter the number of the quote provided by a retailer, and the total quoted amount.
The portal won't be able to find your quote unless these details match exactly.
Please confirm that the details of the retrieved quote match your suburb and rebate type.
Contact your retailer if these details are incorrect.
Confirm if you are applying for your existing home, a new home under construction or for your rental property.
If you are applying for a new home under construction, please refer to the New Build User Guide for a step by step guide through the application process, including the documentation you will need for eligibility.
This guide is available on the Solar Victoria website on the How to Apply page.
Once you have progressed to this page, you will have reserved a place in the portal and you can save and exit at any time from this point on.
If you do this you'll be sent a link to return your application later.
You then have 14 days to complete your application.
If you don't complete it in this time, your application will time out and you'll have to start the process from the beginning when more rebates are available.
For existing homes, we may require you to enter to the capital improved value of your property, so if you see the field, please enter it here and continue.
Click upload file to upload your council rates notice, which needs to be a JPEG, PNG or PDF file.
Once the notice is uploaded, make sure that the property owners names that you enter are spelled exactly the same as your ID documents.
Read the eligibility declaration to confirm you understand each of the statements, and if they are true, tick the box and click next.
The portal will check if your quote and property value are valid and let you know if you qualify for a loan based on the benefits calculation that your retailer provided.
You can choose later on whether or not you want to take out a loan.
Now you must enter the homeowner details, with each property owner providing proof of their income.
Each owner should enter their date of birth and tick the box to confirm that they haven’t previously received a PV or Battery rebate through this program.
They should then select their income status, which will prompt them to upload the relevant document.
If all or most of your income is from Centrelink.
A copy of your healthcare card, pensioner concession card, Commonwealth Seniors Health Care Card, or your annual Centrelink payment summary is acceptable.
Or you can fill out a statutory declaration.
Please note Foster Child Health Care Card and ex-carer allowance / child healthcare cards are not eligible.
If you are eligible for a loan, you’ll be offered the default loan amount and the relevant repayments will be displayed.
You can decide whether to accept or decline the loan here.
Note that accepting the loan here does not guarantee you’ll get the loan, as any changes in the installed system size may affect your eligibility.
Review and accept the terms and conditions and confirm you want to enter the loan contract by taking both boxes.
Enter the details for the bank account where the loan repayments will be deducted from and agree to the associated terms and conditions of repayment by ticking all three boxes.
To verify your identity online you’ll need two documents with the same details on both of them.
If you have a Service Victoria account, you can log in with your details. If not, click verify your identity to continue as a guest.
Select your first form of identity.
Enter the required details.
You have three attempts to enter these correctly.
Select your second form of identity.
Again, you have three attempts to enter the details correctly.
If the names on your documents match, you will have successfully verified your identity.
Click yes to create a Service Victoria account.
This will remember your identity verification information for future Victorian Government applications and transactions, and also to keep a record of your Solar Homes Program, rebate details and loan details if applicable.
After you create your account with Service Victoria.
You’ll be brought back to your Solar Homes Program application to review the details.
All the details you provided will be displayed for you to review and confirm.
You can go back and edit any details that are incorrect.
You need to tick both boxes to agree to the terms and conditions of the program, as well as Service Victoria’s Terms and Conditions and Privacy Policy.
You have another opportunity to create or log in to your Service Victoria account.
Doing this means you’ll be able to track your loan, if you have one, and see how much is left; see your transaction history; and reuse your details in future visits.
You're ready to submit your application.
Once you've submitted your application, you'll automatically receive an email from the portal confirming we received your application.
If we've got all the information we need, your eligibility will be confirmed immediately.
If not, we’ll need to review some of the details or ask for additional information.
Please allow up to five days for this process.
Once the review is complete, we'll send you an email advising you of the outcome of your rebate application.
For more information, visit solar.vic.gov.au.
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