FAQs: General Questions

You should not pay a deposit to a solar provider until your eligibility has been confirmed by Solar Victoria

Once it's confirmed that you are eligible, your retailer will claim the rebate on your behalf and deduct the rebate amount from the total cost of your system.

You will then pay the outstanding balance directly to your provider once your solar is installed.

No, you do not need to change energy providers. However, some providers offer better solar-feed-in-tariffs, so it is worth shopping around for the best deal.

Voltage issues may arise in some parts of the electricity network where there are a large number of rooftop solar connections. To help manage voltage levels in the area, the local distribution network service provider may limit export from additional connections.

Solar Victoria recommends that you contact your local distribution service provider prior to applying for eligibility so that you have full knowledge of any limits you may experience on the export of energy into the grid.

In most instances you won’t need a permit to install a solar PV system. Some local governments may require a permit in certain circumstances, for example if you are in a heritage overlay area or your property is a listed heritage building. Generally, even if you are in a heritage area, many councils still don’t require permits if your solar SV system is not visible from the street (or a public park). Contact your local council for advice.

The Australian Communications and Media Authority (ACMA) operates the ‘Do Not Call Register’. This is a free service where consumers can securely register their home, mobile or fax numbers for free to reduce unsolicited telemarketing calls. Further information is available here