Solar Victoria hardship provisions
This summer’s bushfires have brought devastating loss and hardship to many of our communities.
Hardship provisions are available for Solar Victoria applicants, existing customers and businesses experiencing disruption or financial hardship as a result of the fires.
Who can seek bushfire assistance?
Solar Victoria will provide assistance to applicants, existing customers and businesses impacted by the bushfires.
You might be a customer:
- with a Solar Homes loan who lives in a bushfire affected area and is experiencing financial hardship as a result of the fires
- with an open or approved application with Solar Victoria requiring further documentation, or your system is awaiting installation
- who has installed a solar system with a Solar Homes rebate and your property or solar system has been destroyed or damaged by the bushfires.
You might be a retailer:
- whose business has been damaged or destroyed
- who is not able to work as a result of the fires
- working in bushfire affected areas and unable to continue at this time.
If your specific situation is not listed above, we encourage you to contact our customer service team.
What kind of hardship provisions are available?
Some of the most immediate measures that we can take include pausing the repayment of Solar Homes loans for customers living in bushfire affected areas and providing extensions for applications and installations.
How to seek bushfire assistance
Contact our customer service team on 1300 376 393 from 8:00am – 6:00pm Monday - Friday (except public holidays). Interstate callers can contact us on (03) 4334 0613.
Affected Victorians can access a support coordinator by contacting their local council, visiting a recovery centre or calling 1800 560 760.
If you have not been impacted by the bushfires, you may wish to donate to help Victorians who are experiencing loss and hardship.
The Victorian Government has partnered with Bendigo Bank and The Salvation Army to establish the Victorian Bushfire Appeal. 100% of donated funds will go directly to communities in need.
Reviewed 28 June 2021