solar.vic.gov.au

Webinars

We are holding a series of webinars to help industry use the Solar Victoria Portal to claim a rebate.

The Government’s $1.3 billion Solar Homes Program will see 770,000 Victorian households take advantage of solar power over the next decade, with 5,500 new jobs expected to be created.

We are grateful for your feedback following the relaunch of the Solar Homes Program on 1 July 2019 and we’ve been working hard to bring you a range of improvements in response to your queries.

Over the coming weeks we will be delivering a series of webinars that cover the challenges with navigating the Solar Victoria Portal (the Portal) that have been raised by industry, in addition to walking you through the experience from a customer perspective.

You can register for one or more webinars by registering for one of the events below.

Webinar 1 – Retailer rebate payments (how to claim)

Date: Wednesday 24 July 2019
Time: 7am – 8am (AEST)

This webinar will cover:

  • A general overview of the Solar Victoria online portal sections
  • How to apply for payment
  • How to apply changes to an existing invoice
  • What paperwork and data is required for payment to occur
  • Timelines for payment

Register now

Webinar 2 – Navigating the Solar Victoria Portal

Date: Thursday 25 July 2019
Time: 3:30pm – 4:30pm (AEST)

This webinar will cover:

  • What a solar retailer sees when using the Solar Homes portal
  • A general overview of the portal sections
  • How to create and complete a quote
  • Data required for a loan application
  • How to complete a “solar provider statement”
  • How to access submitted quotes

Register now

Webinar 3 – Customer experience

Date: Tuesday 30 July 2019
Time: 7am – 8am (AEST)

This webinar will cover:

  • What the customer sees when using the Solar Homes portal
  • Where help resources can be found
  • How to find quotes
  • How to save quotes for later completion
  • Options for completing property valuation
  • Appropriate file upload types
  • How to apply for loans
  • Verification of identity
  • When and how the pre-approval application is communicated

Register now

Webinar 4 – Installer experience

Date: Wednesday 31 July 2019
Time: 3:30pm – 4:30pm (AEST)

This webinar will cover:

  • How an installer joins the Solar Homes program
  • Using the state governments Service Victoria app to obtain a “digital installer licence”
  • How to associate an installer accreditation with an installation
  • Scanning a customer QR code

Register now

Got a question?

You are encouraged to participate in a Q&A session at the end of each webinar.

You can submit questions prior to the session by emailing us at comms@team.solar.vic.gov.au.

If you are unable to make the live session, you can register and we will send you the recorded session.

Reviewed 25 July 2019

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