In July 2019 we held a series of webinars to help industry use the Solar Victoria Portal to claim a rebate.

The Government’s $1.3 billion Solar Homes Program will see 770,000 Victorian households take advantage of solar power over the next decade, with 5,500 new jobs expected to be created.

We are grateful for your feedback following the relaunch of the Solar Homes Program on 1 July 2019 and have been working hard to bring you a range of improvements in response to your queries.

In July 2019, we delivered a series of webinars that cover the challenges of navigating the Solar Victoria Portal (the Portal).  In addition, we walked retailers and installers through the experience taken from a customers' perspective.

You can now watch the webinars.

Webinar 1 – Retailer rebate payments (how to claim)

This webinar covers:

  • A general overview of the Solar Victoria online portal sections
  • How to apply for payment
  • How to apply changes to an existing invoice
  • What paperwork and data is required for payment to occur
  • Timelines for payment

Webinar 2 – Navigating the Solar Victoria Portal (video coming soon)

This webinar covers:

  • What a solar retailer sees when using the Solar Homes portal
  • A general overview of the portal sections
  • How to create and complete a quote
  • Data required for a loan application
  • How to complete a “solar provider statement”
  • How to access submitted quotes

Webinar 3 – Customer experience

This webinar covers:

  • What the customer sees when using the Solar Homes portal
  • Where help resources can be found
  • How to find quotes
  • How to save quotes for later completion
  • Options for completing property valuation
  • Appropriate file upload types
  • How to apply for loans
  • Verification of identity
  • When and how the pre-approval application is communicated

Webinar 4 – Installer experience

This webinar covers:

  • How an installer joins the Solar Homes program
  • Using the state governments Service Victoria app to obtain a “digital installer licence”
  • How to associate an installer accreditation with an installation
  • Scanning a customer QR code

Reviewed 27 August 2019

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