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Customers applying for eligibility

Solar Homes Program - Customers applying for eligibility

The purpose of this video is to walk you through the customer rebate application process as part of the Victorian government’s Solar Homes Program.
After engaging a retailer and receiving a quote, your retailer will upload your quote to the Solar Victoria Portal. You will then be sent an email with a link directing you to the portal to retrieve the quote.

On the portal home page, you can find information about applying, including the eligibility criteria and what you need to get started. For more details, including finding a suitable retailer, please visit the Solar Victoria website.

When you’re ready to begin your application, enter your email address and phone number.

Search for the name of your chosen retailer and click on their name in the list that appears.

Then, enter the number of the quote provided by your retailer, and the total quoted amount. The portal won’t be able to find your quote unless these details match exactly. Once you progress to the next page, you will have reserved a place in the portal. You then have 14 days to complete your application. If your application expires you will have to wait until the next month’s release opens to start a new application with your quote.

Please confirm that the details of the retrieved quote match your suburb and rebate type. Contact your retailer if these details are incorrect.

Confirm if you are applying for your own home or for your rental property.

If the portal cannot find the value of your property you can enter it manually. You will find the value of your property on your council rates notice for the last year, under Capital Improved Value.

Click ‘upload file’ to upload your council rates notice.

Once the notice is uploaded, make sure that the property owners’ names that appear on screen are spelled exactly the same as your ID documents.
The portal will check if your quote and property value are valid and let you know if you qualify for a loan based on the benefits calculation that your retailer provided.

Now you must declare the total household income for the property, with each property owner providing proof of their income.
Each owner should enter their date of birth and tick the box to confirm that they haven’t participated in the program before.
Then they should select their income status, which will prompt them to upload the relevant document.

If you are eligible for a loan, you’ll be offered the default loan amount of up to $2225 and the relevant repayments will be displayed. You can decide whether to accept or decline the loan here.

Note that accepting the loan here does not guarantee you’ll get the loan as any changes in the installed system size may affect your eligibility.
Review and accept the Terms and conditions and confirm you want to enter the loan contract.

Enter the details for the bank account where the loan repayments will be deducted from and agree to the associated terms and conditions of repayments.

To verify your identity online you will need a smart phone. If you do not have access to a smartphone or you do not want to prove your identity digitally, you can verify your identity with a manual form. Note that manual identity verification will take longer to process. If you choose to use your smartphone you will be sent an sms with a link. Select the link to start the process and check that your phone is compatible.
You will have to provide two forms of identification. The first must be a passport, an Australian birth certificate or an Immicard. It is preferable if the second is a driver’s license, but a Medicare card is also acceptable.

Confirm that the names on both forms of identification match.
When you take a photo of your identification ensure that there are no shadows and that there is enough lighting, so that the image is clear and the text is readable.

Now the portal will match you to the documents you’ve submitted. The instructions on your phone will prompt you to complete different facial actions to help verify your identity.

Before you can review and submit your application you must complete the identity verification. If the automated identification fails twice, you will be sent a form for manual verification.

All the details you’ve provided will be displayed for you to review and confirm. You can go back and edit any details that are incorrect.
You need to agree to the terms and conditions of the program, as well as Service Victoria’s terms and conditions and privacy policy. This is because Service Victoria is providing the digital identification service. Once you’ve confirmed this you’re ready to submit your application.

Once you’ve submitted your application you’ll automatically receive an email from the portal confirming we received your application. If we’ve got all the information we need, your eligibility will be confirmed immediately. If not, we’ll need to review some of the details or ask for additional information.

Once the review is complete, we’ll send you an email advising you of the outcome of your rebate application.

For more information visit

Reviewed 16 October 2019