Solar Victoria logo

Applying for a Hot Water Rebate – for Existing Customers

The purpose of this video is to walk you through the process of applying for a Solar Victoria  Hot Water rebate for customers who have previously received a Solar Victoria solar  panel rebate.

After you’ve engaged an authorised Hot Water  retailer and received a quote for your installation,  your retailer will upload your quote to the Solar Victoria Portal.

You will then be sent an email with a link to the portal to retrieve the quote.

On the Solar Victoria Portal home page you can read about the eligibility criteria, which  documents you need to get started, and answers to frequently asked questions.

Before starting, make sure you have all of the required information at hand.

To begin, click Apply Now Begin your application by entering your email  address and mobile phone number.

When you click next, a security code will be sent to the mobile phone number you entered.

Enter the code here, and click next.

Now we will need to confirm your identity.

If you already have a Service Victoria account, you can log in and use your stored details.

Otherwise, click “Verify your identity”.

Once you have entered all your details and your identity has been confirmed, search for  the name of your chosen retailer and click on their name in the list.

Enter the quote number provided by your retailer, and the total quoted amount before any rebates  or discounts are applied.

Click the tick box if this is an emergency installation.

Click ‘Next’.

Confirm that we’ve matched your details against the correct quote.

Contact your retailer if these details are incorrect.

Click ‘Next’.Once you have progressed to this page, you have reserved a place in  the portal, and you will have 14 days to complete your application.

If you do not submit your application in this time frame you will lose your allocated place  and may need to wait until the next release opens to continue the application process.

On the next screen, review all your details and confirm that they are correct.

Click edit if you need to make any changes.

Click ‘Next’.

On this page you will find links to the terms and conditions of the program, as well as  Service Victoria’s terms and conditions  and privacy policy.Click edit if you need to make any changes.

To confirm you understand and agree to this information, click the tickboxes.

If you wish to receive updates from Solar Victoria, you can opt in here.

You’re now ready to submit your application.

Once you’ve submitted your application you’ll receive an email from the portal confirming  we have received it.

If we have all the information we need, your eligibility will be confirmed immediately.

If not, we’ll need to review some of the details or ask for additional information.

For more information visit

Reviewed 20 February 2023