Applications for solar PV systems installed between 19 August 2018 – 12 April 2019

 

On 12 April 2019 Solar Victoria announced that the program for solar PV was fully subscribed for 2018-19, with the program re-opening on 1 July 2019.

Since then, Solar Victoria has become aware that a number of Victorians have installed new solar PV systems without applying or contacting Solar Victoria for eligibility confirmation before applications were closed.

In many cases, these people installed their systems based on misleading advice from solar providers. 

The Victorian Government believes people who bought solar installations in good faith should not be disadvantaged. 

As such, if you installed a solar PV system between 19 August 2018 and 12 April 2019 (inclusive), we are now providing you the opportunity to apply for a solar PV rebate.

You will still need to meet all other eligibility requirements of the program and submit your application by Friday, 14 June 2019. No further applications can be accepted after this time.

If the “date of completion of works” provided on your Certificate of Electrical Safety shows that your solar PV system was installed between 19 August 2018 and 12 April 2019 and you wish to apply for a rebate you must contact Solar Victoria by emailing rebateapplications@solar.vic.gov.au and we will provide you with the forms required to lodge your claim. You can also call 1300 363 744 to request the forms.

Your email should include your name, email address, and telephone contact number. You will still be required to demonstrate that you meet all program eligibility requirements and provide documentary evidence to demonstrate this.

In instances where Solar Victoria has received information that a solar provider has intentionally misled its customers, it will continue to refer these allegations to Consumer Affairs Victoria.

Still got questions? 

 

What is Solar Victoria doing to help Victorians who missed out on claiming a rebate before applications closed?

A number of people had installed solar but had not lodged applications to confirm their eligibility for the Solar Homes program before applications closed on 12 April when the program reached its target.

The Victorian Government believes people who bought solar installations in good faith should not be disadvantaged. As such, applications for these Victorians will be received until Friday 14 June 2019.

Solar Victoria is contacting people known to have been affected -- directly and through their installers -- to let them know that they can now apply for a rebate, providing they meet eligibility and other program requirements.

Who is eligible?

People who have had their solar PV system installed between 19 August 2018 and 12 April 2019, but who had not lodged an application with Solar Victoria prior to the program closure on 12 April 2019.

My solar PV system was installed before 12 April 2019, but I missed out on being able to apply. How do I apply for the rebate now?

If your Certificate of Electrical Safety shows that the work on your solar system installation was completed between 19 August 2018 and 12 April 2019 and you wish to apply to claim a rebate you must reply to this email via rebateapplications@solar.vic.gov.au and we will provide you with the forms required to lodge your claim.

Your email response should include your name, email address, and telephone contact number.

You are still required to demonstrate that you meet all program eligibility requirements and provide documentary evidence to demonstrate this.

What is the process?

Your installer or Solar Victoria will contact you, or you can contact Solar Victoria.at rebateapplications@solar.vic.gov.au.

Once contact is established you will be sent an electronic application form which you must return to Solar Victoria by 5pm Friday 14 June 2019.

You will then be sent an email with information about the documentation needed to process your application.

How long do I have to complete and return the application form?

You have until 5pm, Friday 14 June 2019 to return the application form. Your application will be processed, provided it is received by the required date.

What do installers need to do?

Installers / solar retailers must provide customers with the relevant documentation needed to apply for the rebate. The documentation the installer needs to provide is outlined in the rebate application form. The installer does not need to contact Solar Victoria on your behalf.

What do householders have to do?

Householders need to complete and return the rebate application form with all relevant documentation to Solar Victoria by 5pm, Friday 14 June 2019.

I do not have all the documentation required in the application form. Can I still submit my form without all the required documentation?

You can submit your application without all the relevant documentation; however, this will delay payment of the rebate. Once you have the required documents you must email them to rebateapplications@solar.vic.gov.au and we will include them in your application and assess your eligibility and rebate applications. 

How do I return the documentation to Solar Victoria?

You can submit your documentation via email to rebateapplications@solar.vic.gov.au and we will include them in your application.

Will I be notified that my form has been received and is being processed?

You will receive email notification that we are processing your application.

My installation date and Certificate of Electrical Safety dates are different? Does that matter?

For the purposes of these applications, the ‘completion of work’ date reflected on the Certificate of Electrical Safety will be used to determine eligibility. This date must be on or after 19 August 2018 and on or before 12 April 2019.

How long will it take to process these applications?

If the rebate application and required documentation has been provided correctly and you are deemed eligible, you will receive your rebate payment in three to four weeks.

What if installers have already recompensed customers to the value of the rebate?

This is a matter between you and your installer. Solar Victoria encourages you to contact your installer and reimburse them of the amount that they have removed from the invoice.

What can I do if I have been misled by my provider?

In instances where Solar Victoria has received information that a solar provider has intentionally misled its customers, it will continue to refer these allegations to Consumer Affairs Victoria.

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Solar Homes Program


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